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ITG Ops - App Support

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Last update 27.02.2024

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Business line/Function:

Within BNP Paribas, FRB are responsible for activities at the Group level.

FRB OPS is part of BNP Paribas Group IT and is responsible for supporting the IT production environments and activities for the FRB.

FRB OPS activities are critical and highly visible. Around 250 applications and 4000 servers are under FRB OPS responsibility.

FRB OPS has a roadmap to ensure production security & stability, reduce time-to-market by using the most advanced technologies and integrate functional application support to provide full applications production & support services.

Therefore, FRB OPS is hiring experienced IT professionals who are open minded, willing to learn and to be part of the transformation roadmap.

Job Title:

Application Production Support


Dec 2023




Mumbai / Chennai

Business Line / Function:


Reports to:




(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

This is for a Support Analyst role, reporting to the Application Support Manager within ISPL ITGP OPS FRB.

The role includes operations and support, strongly collaborating with the global team and the other Technology teams in ISPL.

This is an excellent opportunity for a highly motivated and skilled candidate to join a very dynamic company and work in an exciting environment.

OPS team member would be working on standard banking software, vendor package and/or BNPP ITG IT FRB or BCEF-IT internally developed applications.

The FRB team member is responsible for providing production support, deployment and maintenance activities of key application platforms within the ITGP OPS FRB domain.


Direct Responsibilities

  • Responsible for monitoring production environment and act proactively to prevent application disruption or crash and performance issues
  • Responsible for resolving support issue by using technical expertise and flexible enough to look for solutions that may be out of the box
  • Handling ITIL methodologies such as Change, Incident, Problem, and Service Management to address the production activities
  • Monitoring night batch and ensuring reports are generated well and transferred to the client by adhering the SLA defined
  • Monitoring the recurrent incidents, perform problem management and escalate to the next level of support or development team when required
  • Coordinate with Infrastructure teams on events of patching & upgrade of servers to ensure the applications are stable and running after the infrastructure work
  • Responsible for STG/QUAL/PROD deployment and validation,
  • Analyzing/documenting problems, recommending solutions and initiating corrective action
  •  Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.

Contributing Responsibilities

·       Contribute to the knowledge transfer with Paris OPS teams

·       Contribute to the definition of procedures and processes necessary for the team

·       Help build team spirit and integrate into BNP Paribas culture

·       Contribute to incidents analysis and associated problem management

·       Contribute to the regular activity reporting and KPI calculation

·       Contribute to continuous improvement actions, especially the lessons learned from handovers to Paris

·       Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

·       Knowledge of ITIL – Experience on handling Incident / Problem / Change

·       Production Support background is a must

·       General IT infrastructure knowledge

  • Knowledge on banking application will be preferable
  • Person must have knowledge of Linux/Windows OS
  • Hands on knowledge in MS-SQL/SQL/Oracle
  • Able to understand the Stored Procedure logic
  • Knowledge of Dynatrace would be good
  • Having functional knowledge in Cash Management preferred

·       Experience with Service Now ticketing system

·       Familiarity with Autosys

·       Good written and spoken English

·       Measure and identify areas for improving Quality and overall Delivery

·       Able to communicate efficiently

·       Good Team Player

·       Resource should be comfortable in working shifts - morning/evening/general, oncall weekends and holidays. 

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Result Oriented

Communication skills - oral & written

Ability to share / pass on knowledge

Client focused

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to set up relevant performance indicators

Ability to develop and adapt a process

Ability to understand, explain and support change

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)


Discover the different professions within BNP Paribas: IT, Tech and Data

BNP Paribas is not just a financial services group. We’re also a tech company. Information systems, data and tools are central to our DNA, and offer a very broad range of career opportunities!

Find out more

Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more