The bank for a changing world

We are looking for

Investor Services Manager within Hedge Fund Services

Apply REF: HFS/M/19

The Warsaw office was established in 2008 and comprises two business lines: a dynamically growing International Operations Centre (SSC) providing asset and fund services for a number of locations across Europe and local custody & clearing business offering broker-dealers, global  custodians and investment banks a full local clearing, settlement and custody solution in Poland.

For activity within BNP Paribas Securities Services in Poland which is an exciting, dynamic and growing operation centre in Warsaw we are looking for candidates who are willing to be a vital part of the expansion in BNP Paribas’ operational scope in Poland.


Investor Services Manager within Hedge Fund Services (Transfer Agent, AML)


Investor Services is a growing initiative within Hedge Fund Services of Alternatives Operations - you have a chance to be a part of it! This is a unique opportunity to grow with us and expand your knowledge and skills in the exciting universe of hedge funds.


·        Demonstrate the ability to provide leadership and direction to Investor Services teams of -6-9 members (Transfer Agency, Registration, AML)

·        Day to day oversight, management and maintaining a high standard of client service

·        Demonstrate a high degree of self-reliance and self-motivation and should be able to take own initiatives to solve problems

·        Proven ability of logical, analytical and process thinking to identify and evaluate complex problems/issues

·        Daily interaction with internal departments  and stakeholders to resolve open queries

·        Display good organization skills

·        Ensuring Investor Services Policy requirements are met and procedures are followed

·        Coordinate the delivery of all KPI’, MI’s in a timely and accurate manner for relevant governance structures

·        Oversee all internal or external audits and ensure a clean report is received

·        Work with Senior Management and Risk to manage controls efficiently to alleviate any potential risk areas

·        Foster an environment where teams are developed, trained and mentored to bring them to a high level of expertise and service skills, making use of the Training resources provided

·        Work to tight project deadlines, to ensure work is fully completed on time with complete accuracy

·        Establishing solid contacts with all areas and all levels at clients’ organizations as well as inter departmental

We are looking for you, if you have:

·        A bachelor’s degree at a minimum

·        A minimum of 5+ years of relevant working experience (at least 4 years in management capacity) preferably within Investor Services or Financial Services involving staff and operation management

·        Fluent command of English

·        Proven ability in people management, and ability to delegate and gain the commitment among teams

·        Experience in planning, initiating and following through to meet objectives

·        Ability to identify, recommend and implement improvements to existing processes

·        Proven ability to lead through change and in project management

·        Ability to work effectively under pressure and demonstrate initiative

·        Strong communication skills and ability to adapt the style to audience including senior levels both internal and external

·        Advanced computing skills

·        Strong client servicing focus

What else you can expect at BNP Paribas Securities Services?

·        Stable employment on the basis of full-time job contract

·        Supportive and friendly work environment with many opportunities to integrate with your colleagues (tennis school, football league, volleyball and basketball classes, integration weekends, etc.)

·        A culture of inclusion that values each employee’s unique perspective

·        Wide range of trainings and development opportunities

·        Opportunities to grow within the organization including 6 Career Paths to choose from

·        Attractive benefits package (medical care, Multisport card, life insurance, pension plan, lunch card, benefits from available cafeteria, and many more)

·        co-funding of language courses and many more

·        Prestigious work location nearby Rondo Daszyńskiego

Candidates meeting the above mentioned requirements and interested in cooperation are asked to e-mail their applications in English (CV).

Thank you in advance for sending your application. We kindly inform you we will contact only chosen candidates.

BNP Paribas promotes equality of opportunity and is committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Please attach the below clause to your application: I hereby give consent for my personal data included in my application to be processed for the purposes of the recruitment process under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) introduced into the Polish law with Data Protection Act of 10 May 2018  (Dz. U. 2018 poz.1000 as amended). I acknowledge that I have the right at any time to view, to amend or correct and to request to erase my personal data.

Primary Location: PL-MA-WarsawJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 1 yearSchedule: Full-time Behavioural competency: Decision Making, Personal Impact / Ability to influence, Client focused, Active listening, Communication skills - oral & written, Organizational skillsTransversal competency: Ability to understand, explain and support change, Analytical Ability, Ability to anticipate business / strategic evolution, Ability to manage / facilitate a meeting, seminar, committee, training…, Ability to develop others & improve their skills, Ability to develop and leverage networks, Ability to set up relevant performance indicators, Ability to inspire others & generate people's commitmentReference: HFS/M/19