Internal Communications Manager

Position Purpose

BNP Paribas’ Brand & Communications team has transversal responsibility across Group, Corporate & Investment Banking and Securities Services business lines.

The Internal Communications Manager will implement an internal communications program through staff Town Halls, internal staff newsletters and intranet, social media, management messaging and change communication. The role is also responsible for promoting Australian stories in global internal newsletters.

Responsibilities

Direct Responsibilities

• Implement proactive and innovative communications programs for employee engagement around key campaigns, calendar events, milestones etc.
• Maintain content calendar and content creation with a multi-communications channel approach towards internal communications (intranet, internal newsletter, video).
• Manage Head of Territory staff engagement activities as well as broader issues related to internal communications. Take a lead on crisis management communications internally, as and when required, e.g. Covid Crisis Committee, disaster recovery, weather events.
• Write and contribute to a range of communications collateral including social media, thought leadership for content platforms, key messages and executive speeches.
• Drive the Social Media program of the corporate account to animate internal engagement priorities, e.g. diversity, wellbeing, CSR.  Support the leadership team to promote these important initiatives on external social media.
• Media monitoring across key AU & NZ mainstream and trade media providing daily summaries to senior management
• Manage end-to-end the development of the weekly internal all employee email newsletter.
• Ensure AU & NZ news is profiled accordingly in the related APAC communications channels.
• Manage and maintain the Intranet to ensure information is accessible and useful to employees.
• Engage and work with a variety of stakeholders across all areas of the business. Including the regional corporate communications team based in Hong Kong to coordinate internal communications as required.
• Support the broader Brand & Communication team goals and activities as and when required

Permanent Control Aspects

• Contribute to the Permanent Control framework
• Contributes to franchise development by enhancing sharing of opportunities between all business across CIB.
• Contributes to sharing of opportunities, resourcing and ideas across regional B&C teams.
• Contributes to develop innovation.

Technical and Behavioural Competencies required

• At least 10 years of experience in a Communications or Media role, ideally within a financial services organisation preferred
• Excellent written and verbal communication skills are essential
• Understanding of corporate and institutional banking landscape in AU & NZ is preferred
• Experience managing stakeholders across a matrix organisation
• The ability to synthesise information and hone in on the key points
• Ability to perform under pressure
• Strong project management skills
• Self-directed and highly organised with excellent attention to detail
• High proficiency in Microsoft Word, Powerpoint and Excel