The bank for a changing world

We are looking for

Incentive and Recognition Program Manager

Apply REF: 048917

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

We celebrate a strong diverse team-oriented culture rich in collaboration, partnership and career advancement.  We offer a comprehensive benefits package, career growth, and an immediate 6% match on our 401K plan and 100% vesting on day 1.  

Position Summary

The Incentives and Recognition Program Manager is responsible for the development, management and oversight of best in class retail branch based incentive plans.  This is a visible role within the organization, presenting plans to leadership and end users.  This position includes preparing and reviewing analytics for senior leadership as well as compliance review    The person chosen for this role will also be responsible for management of all retail banking recognition programs including the development of relevant metrics for senior management, coordination of communications and selections with various business and support teams and ensure common and consistent execution of programs across the footprint.

Position Responsibilities

  • Understands market dynamics and performance trends to ensure compliance plans are relevant/attractive to current employees and recruits while remaining compliant to federal and internal standards.

  • Collaborates with retail leadership to ensure branch based incentive plans are aligned with strategic priorities

  • Partners with Human Resources, Incentives Team and Compensation to prepare plans and all edits for review

  • Leads Retail Banking Group efforts during compliance and audit approval process, ensuring plans meet Bank of the West criteria

  • Leads the team that provides data analytics and reporting on plan dynamics including plan construct forecasting, participation rates, effectiveness, and goal setting

  • Manages the Sales Outlier Review process.  Creates and distributes outlier reports, leads review calls and prepares recap and analytics of outcomes.  Shares overarching themes with leadership and team, and collaborates with partners to remediate potential issues that impact overall network performance

  • Communicates plans/plan updates nationally to branch leadership and branch teams.  Creates and delivers training workshops for incumbents and new hires in conjunction with the Sales Development officers.

  • Partners with leadership in the selection of annual President’s Club and Circle of Excellence recognition recipients, owns the communication process for the Retail Branch Network; assists market leaders on coordination of events and budget management

Required Skills:

  •  Articulates across all levels of the Bank, business goals and connect them to Human Resource capabilities to be delivered and a supporting program portfolio
  • Demonstrated ability to partner across organizational lines in the selection, development and integration of business processes, applications and related software
  • Adopts and executes Program Management standards, processes and governance across a broad program portfolio 
  • 3-5 years creating/maintaining incentive/recognition programs 


  • Bachelors’ Degree or Equivalent work experience

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations

Primary Location: United States-California-San RamonJob Type: Full-timeJob: Project Management Reference: 048917