The bank for a changing world

We are looking for

IAM - OPERATIONS - Team Leader

Apply REF: BNP018342

About BNP Paribas Group:

“BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships”.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Businessline/Function :

The Identity Access Management (IAM) team ensures proper IT Security access control for application user accounts and is responsible for the controlled access management of employees to IT resources including application accounts, domain accounts, and account privileges. In addition the team provide people referential setup for regions.

Job Title:

Team Lead/Assistant Manager








Business Line / Function:


Reports to:




(if applicable)


Number of Direct Reports:


Directorship / Registration:



Position Purpose

The NAR UOM team is a key service offering by IAM at ISPL. This team is responsible for managing and maintaining identities in the banks people referential system. As team lead, the individual is responsible to provide coverage to the service offering, daily operations, stakeholder engagement, people management and reporting aspect of operations.


Direct Responsibilities (not an exhaustive list)


·         People management responsibilities for direct reports

·         Service level compliance on daily/weeks tasks

·         Team rota management through shift planning & leaves planning

·         Daily scrum meetings with team

·         Continuous training needs of team

·         New joiner trainings

·         Continuous stakeholder engagement

·         Performance management of direct reports

·         Daily/weekly/monthly reporting to management

·         Quality quotient of operational tasks delivered by team



Contributing Responsibilities

·         Review training needs of team

·         Providing team training, learning and development needs

·         Providing team specific reporting to project office for global reporting needs

·         Improving efficiency, quality and knowledge of team

·         Coordinating with onsite partners for continuous review of processes

·         Defining and executing control activities

·         Collaboration with onsite HR and technology for process reviews

Technical & Behavioral Competencies

  • Good communication (excellent spoken skills in English and written communication is essential)

·         Attention to detail

·         Must be open to working in North America working hours

·         Understanding of identity management and people referential systems

·         Ownership of tasks / issues

·         Good reporting and monitoring skills

  • Service delivery focused (Must be able to handle customers in a confident, positive and responsive manner)

·         Client focused

·         Can do attitude

·         Strong problem solving skills

·         Good interpersonal skills

·         Must demonstrate ethical responsibility, maturity, and discretion

·         Ability to multi-task

·         Effective time and priority Management

·         Ability to work autonomously as well as in a team

·         Ability to follow processes

·         Proactive approach

·         Work off own’s initiative

·         Knowledge of problem, change & incident management.

·         COBIT knowledge an advantage.

·         Good understanding of financial industry and operating environment is an advantage

Specific Qualifications (if required)


Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork


Communication skills - oral & written

Client focused

Transversal Skills: (Please select up to 5 skills)

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to develop and leverage networks

Ability to inspire others & generate people's commitment

Analytical Ability

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)



Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-time Behavioural competency: ProactivityTransversal competency: Ability to develop others & improve their skills