The bank for a changing world

We are looking for

Residential Head of Office, Ascot, Berkshire

Apply REF: SP0380

An exciting opportunity to run one of our flagship country offices located on Ascot high Street. The candidate must have extensive agency and management experience, be a proven business winner and ideally come with a good knowledge of the local market and area.

Key deliverables

  • Achieve personal financial targets and budget, maximise gross profit
  • Undertake business planning activities in line with the company’s aims
  • Ensure delivery of timely and high quality advice and transactions to clients
  • Guide research on the outputs that will give the business a leading edge over competitors
  • Take a leading role in the business and commit to measurable annual targets in new business and for cross-selling outside the business line
  • Develop work by instilling client targeting and business winning disciplines across the business line
  • Responsible (sometimes jointly) for successful delivery of all assignments in area of expertise
  • High profile ambassador for Strutt and Parker / BNP Paribas Real Estate in area of expertise
  • Has external recognition and is influential in the market



  • Undertake business planning activities in line with the company’s aims
  • Bill regularly and collect fees as quickly as possible
  • Accurately forecast fees for the office when required to do so
  • Assist in developing initiatives to improve revenue and profitability 

Clients and Business Development

  • Actively manage Strutt and Parker/BNP Paribas Real Estate clients base to deliver financial goals
  • Maintain and build strategic client relationships
  • Be effective in winning new business
  • Develop relationships and grow business from existing and new clients
  • Develop a solid track record of repeat instructions
  • Identify cross selling opportunities and execute them
  • Monitor the pipeline of current and prospective assignments for the office and action
  • Monitor service to clients via regular reviews and promptly rectify any shortfall in quality
  • Develop a strong network of relationships and proactively sell services across the Group
  • Work with managers/directors outside of the team in the achievement of our company vision and objectives


  • Responsible for and manages team(s) of fee earning individuals and support employees
  • Instil an ethos of focus on business development throughout the business line and sector, and monitoring this performance
  • Share knowledge with/provides information to colleagues and team
  • Coaching/mentoring of others
  • Ensure a consistent and high quality service
  • Actively communicate to the team and support the vision of the development of the Residential business
  • Succession plan for the team
  • Delegate effectively to provide challenge and learning for the team
  • Responsible for monitoring and review of people processes for employee engagement ensuring sufficient resources and skills to support current and future business
  • Attend external networking events, keep abreast of market developments and share these regularly with the team and Group as required
  • Regularly review own objectives and update them accordingly
  • Work closely with the Executive Director in growing a market leader Residential business

Systems and Process

  • Responsible for managing system and process requirements within area of responsibility
  • May be a project lead or contributor to BNP Paribas Real Estate UK projects
  • Contribute to the delivery of a high quality service
  • Manage change effectively in order to improve quality and profitability
  • Improve systems and processes - be innovative and creative and encourage this in others

Person specification

  • Relationship Building – working co-operatively with stakeholders to identify and meet mutual goals; focusing on building relationships of trust and mutual commitment; representing the organisation in external groups
  • Planning – determining objectives and strategies required to deliver results; allocating resources according to priorities; determining how to use resources efficiently to accomplish a task or project
  • Sets Goals & Expectations – translating the strategic priorities of the organisation and the operational plan into relevant goals and expectations for individuals that motivate and drive performance
  • Building Teams and Teamwork – guiding and directing a group; establishing and maintaining the team engagement level needed to achieve the group’s objective; establishing team goals and terms of engagement
  • Builds Trust – taking action to build a relationship of trust with individuals; behaves in ways that are consistent with values
  • Communication – shaping communication to the needs of the audience; conveying ideas and opinions clearly to others; listening attentively to others; using appropriate grammar and vocabulary
  • Self Development – absorbing new information and ideas and applying them effectively; remaining up-to-date in one’s knowledge and skills; learning from successes and failures
  • Monitoring – gathering information about work activities and external conditions affecting work; checking on the progress and quality of work; making adjustments when necessary

Essential experience

  • Significant track record within the Surrey/Berkshire residential sector with a broad cross section of clients
  • Proven fee earner
  • Able to work at a strategic level and maintains a network of senior contacts and decision makers
  • Self starter and can work with little supervision and, where appropriate, under pressure
  • Demonstrable record of delivery in the UK Real Estate market, with a strong transaction background and track record of substantial deals in the market place
  • Demonstrate a knowledge of the entire residential development cycle
  • Previous experience and evidence of enhancing performance through growth and profitability
  • Strong market profile as a new business generator

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.

Primary Location: GB-ENG-BerkshireJob Type: Standard / PermanentJob: FINANCIAL AND TECHNICAL EXPERTISEEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsSchedule: Full-time Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Ability to inspire others & generate people's commitment