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We are looking for

Head of Client Management

Apply REF: CLI000744

Due Diligence

Objectives: Perform checks and controls from the stage of client onboarding to account closing to ensure compliance with local regulations and CIB global procedure. Head of CLM is responsible for supervising the following activities:

  • Client onboarding process as well as account opening

  • Client static data update/ amendments

  • Clients documents safe keeping

  • Monitor/follow-up clients data quality in GCARS/A2

  • KYC recertification (periodic task depending on the sensitivity), to maintain quality and timeliness for the KYC files, to validate the information in GCARS or relevant KYC applications, to ensure the relevant documentation have been uploaded and to validate the CAC and related minutes of meeting.

  • To ensure the monitoring of the SUN GCARS alert (PEP, negative sanction) to process and escalate the alerts to the relevant levels of approval.

  • Client Off-boarding and account closure

    Client Services

    Objectives: Frontline client service throughout the client life cycle.

  • Coordinate client account management workflow

  • Manage clients’ enquiries & complaints (E.g. account balances, fees, payments, incidents)

  • Manage client request with regards to Fixed deposits and liaise with FO

  • Provide feedback on missed deals to business line

  • Manage team performance and ensure all clients requests are followed up, answered and logged timely.

  • Manage e-banking support (Connexis Cash, Trade, Supply Chain) as the first point of contact of e-banking clients and coordinate with Regional e-banking support when request is system/ product related.

  • Responsible for expanding and enhancing data strategy to maximize quality in client relationship management.

  • Interface with Client and BNPP internal teams i.e. Operations to ensure client experiences are well handled and managed.

    Loan Services

    Objectives: Support Coverage in the contract preparation and perform loans related administrative tasks

  • Supervise the loan administration for all types of loans

  • Validate loan facility agreement prepared by CLM Team (Coverage/ Vanilla only)

  • To ensure complete and proper documentation of lines of credit approved to clients of the bank.

  • To be responsible for the safekeeping and custody of all documentation, including but not limited to facility and securities documentation, related to the lines of credit extended to the clients of the bank.

  • To ensure proper, timely and orderly management of the loan facilities extended to the clients of the bank.

  • Coordinate and work with relevant internal and external teams i.e. Legal in case of need to ensure smooth flow of relevant loan processes.

    Corporate Credit Control

    Objectives: To perform  credit control independent from the business lines for the corporates portfolio in line with the global core missions and direction of ITO COO to ensure:

  • Guarantee the conformity of the authorizations & collaterals/guarantees put in place with the credit decisions made
  • Ensure the management and integrity of risk data input into Risk systems used in the control and reporting of credit/counterparty risk
  • Guarantee that credit/counterparty risks taken by the Bank are monitored correctly
  • Contribute to or provide appropriate risk reporting information as required by Business, Risk and Bank Management (for those reporting unavailable in global systems)
  • Mandate on Financial Institutions and Banks is  restricted to Financing Lines
  • Global Market Line excess monitoring related to Corporate is managed/controlled by Risk

Permanent Control

  • Direct contribution to BNP Paribas operational permanent control framework

  • Ensure that the team complies with the operational permanent control, legal and regulatory framework and requirement.

  • Monitor attendance and ensure guidelines are followed (Compliance Leaves, Compliance Training)


  • Assist Head of Client Management and Operations on adhoc basis as required

  • Ensure right balancing of workload across CLM Officers and portfolios.

  • To review and ensure timely updates of the Standard Operating Procedures of the CLM so as to ensure that operational risks are addressed and processes are streamlined, improved for delivery of the services of the team.

  • To identify/suggest performance improvements to achieve team and department goals

  • Manage and provide back up on tasks performed by CLM Officers when necessary

  • Conduct annual performance reviews of team members

  • Ensure cooperation with regional CLM team

  • Ensure regular Activity Dashboard (with KPIs) are communicated to management and regional CLM

  • To prepare the monthly Country Client Support Committee

  • Awareness of ISO27001: 2013 information security: An Information Security Management System (ISMS) is an International Standatd that specified the requirements for establishing, implementing, maintaining and contiunually improving this ISMS. It is the responsibility of all the staff of BNP Paribas Bangkok Branch to contribute to this common objective.

  • Excellent Communication skills

  • Strong people management skills is required

  • Corporate Banking experiences and products knowledge is preferable

  • Handle escalated issues, ensure appropriate follow-up and documentation

  • Maintain and promote regular interactions with team and other internal stakeholders

  • Possesses high level of interpersonal skills and the ability to handle confidential information; maintain Bank's privacy by keeping information private

  • Identify and understand operational realities in order to change them into specific and actionable recommendations, strategies and tools

  • Ability to work in a demanding, fast paced environment and handle multiple, competing priorities and projects at one time

  • High level of internal consultancy skills

Other Value-added Competencies :

  • Detail oriented

  • Teamwork

  • Change management

  • Client focus mindset

Specific Qualification :
  • Preferable Master degree in Business Administration, Finance and Banking, or related field

  • At least 5 years of experience in Client service/management function or related functions

  • Experience in loan management and KYC due diligence functions

Primary Location: TH-10-BangkokJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 10 years Behavioural competency: Ability to collaborate / Teamwork, Decision Making, Organizational skills, Ability to share / pass on knowledge, Communication skills - oral & written, Client focused, Ability to deliver / Results drivenTransversal competency: Ability to understand, explain and support change, Ability to manage a project, Ability to develop others & improve their skills, Ability to inspire others & generate people's commitment, Ability to develop and adapt a process