Perform checks and controls from the stage of client onboarding to account
closing to ensure compliance with local regulations and CIB global procedure.
Head of CLM is responsible for supervising the following activities:
Client onboarding process as well as account
Client static data update/ amendments
Clients documents safe keeping
Monitor/follow-up clients data quality in
KYC recertification (periodic task depending on
the sensitivity), to maintain quality and timeliness for the KYC files, to
validate the information in GCARS or relevant KYC applications, to ensure the
relevant documentation have been uploaded and to validate the CAC and related minutes
To ensure the monitoring of the SUN GCARS alert
(PEP, negative sanction) to process and escalate the alerts to the relevant
levels of approval.
Client Off-boarding and account closure
Frontline client service throughout the client life cycle.
Coordinate client account management workflow
Manage clients’ enquiries & complaints (E.g.
account balances, fees, payments, incidents)
Manage client request with regards to Fixed
deposits and liaise with FO
Provide feedback on missed deals to business
Manage team performance and ensure all clients
requests are followed up, answered and logged timely.
Manage e-banking support (Connexis Cash, Trade,
Supply Chain) as the first point of contact of e-banking clients and coordinate
with Regional e-banking support when request is system/ product related.
Responsible for expanding and enhancing data
strategy to maximize quality in client relationship management.
Interface with Client and BNPP internal teams
i.e. Operations to ensure client experiences are well handled and managed.
Support Coverage in the contract preparation and perform loans related
Supervise the loan administration for all types
Validate loan facility agreement prepared by CLM
Team (Coverage/ Vanilla only)
ensure complete and proper documentation of lines of credit approved to clients
of the bank.
be responsible for the safekeeping and custody of all documentation, including
but not limited to facility and securities documentation, related to the lines
of credit extended to the clients of the bank.
ensure proper, timely and orderly management of the loan facilities extended to
the clients of the bank.
and work with relevant internal and external teams i.e. Legal in case of need
to ensure smooth flow of relevant loan processes.
Corporate Credit Control
To perform credit control independent
from the business lines for the corporates portfolio in line with the global
core missions and direction of ITO COO to ensure:
- Guarantee the conformity of the authorizations
& collaterals/guarantees put in place with the credit decisions made
- Ensure the management and integrity
of risk data input into Risk systems used in the control and reporting of
- Guarantee that credit/counterparty
risks taken by the Bank are monitored correctly
- Contribute to or provide appropriate
risk reporting information as required by Business, Risk and Bank
Management (for those reporting unavailable in global systems)
- Mandate on Financial Institutions
and Banks is restricted to
- Global Market Line excess monitoring
related to Corporate is managed/controlled by Risk
Direct contribution to BNP Paribas operational
permanent control framework
Ensure that the team complies with the
operational permanent control, legal and regulatory framework and requirement.
Monitor attendance and ensure guidelines are
followed (Compliance Leaves, Compliance Training)
Assist Head of Client Management and Operations
on adhoc basis as required
Ensure right balancing of workload across CLM
Officers and portfolios.
review and ensure timely updates of the Standard Operating Procedures of the
CLM so as to ensure that operational risks are addressed and processes are
streamlined, improved for delivery of the services of the team.
To identify/suggest performance improvements to
achieve team and department goals
Manage and provide back up on tasks performed by
CLM Officers when necessary
Conduct annual performance reviews of team
Ensure cooperation with regional CLM team
Ensure regular Activity Dashboard (with KPIs)
are communicated to management and regional CLM
To prepare the monthly Country Client Support
Awareness of ISO27001: 2013 information
security: An Information Security Management System (ISMS) is an International Standatd
that specified the requirements for establishing, implementing, maintaining and
contiunually improving this ISMS. It is the responsibility of all the staff of
BNP Paribas Bangkok Branch to contribute to this common objective.
Excellent Communication skills
Strong people management skills is required
Corporate Banking experiences and products knowledge is preferable
Handle escalated issues, ensure appropriate follow-up and documentation
Maintain and promote regular interactions with team and other internal stakeholders
Possesses high level of interpersonal skills and the ability to handle confidential information; maintain Bank's privacy by keeping information private
Identify and understand operational realities in order to change them into specific and actionable recommendations, strategies and tools
Ability to work in a demanding, fast paced environment and handle multiple, competing priorities and projects at one time
High level of internal consultancy skills
Other Value-added Competencies :
Specific Qualification :
Client focus mindset
Preferable Master degree in Business Administration, Finance and Banking, or related field
At least 5 years of experience in Client service/management function or related functions
Experience in loan management and KYC due diligence functions
Primary Location: TH-10-BangkokJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 10 years
Behavioural competency: Ability to collaborate / Teamwork, Decision Making, Organizational skills, Ability to share / pass on knowledge, Communication skills - oral & written, Client focused, Ability to deliver / Results drivenTransversal competency: Ability to understand, explain and support change, Ability to manage a project, Ability to develop others & improve their skills, Ability to inspire others & generate people's commitment, Ability to develop and adapt a process