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We are looking for

GM IT APS eSolutions Rates and Credit eTrading Application Support

Apply REF: GLO003011

Department Overview
The APS eSolutions group (Application Production Support Electronic Solutions) is a global team providing services directly to the global FX, Rates, eCommerce and Credit businesses within the Global Market group of BNPP.
The team is concerned with the production support and release of solutions providing discreet functionality, driven by the global Rates and Credit business. The systems are used globally with major server hubs in London, NY, Tokyo and Singapore.
The Rates and Credit business has over 150 traders in 6 centres, and is headquartered in London.

The team is responsible for supporting globally the ION platform, in-house pricing application, algorithmic trading components, STP, for rates and Credit business.
The key focus is to provide BAU production support issues/user enquiries and align processes and procedures with global support teams: to ensure current service agreements are met and requirements are successfully implemented, also to establish a high level of quality for the production systems supporting the FI businesses.

Day-to-day Responsibilities as support analyst
Incident and Problem Management
- Manage/Own P1/P2 incidents and problems end to end
- Communicates with internal users and management over incidents and post-mortems
- Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc..) and ownership of resolution
- Diagnoses issues: establishes root case.
- Initiates task force over critical incidents
- Liaises with upstream and downstream systems support teams

Application Monitoring and follow up
- Responsible for global uptime target of 99.9%, across the whole Rates and Credit eTrading platform
- Coverage of Rates eTrading applications production implementation, troubleshooting and monitoring:
 Market connectivity though ION
 Algorithmic trading
 Auto negotiation
 Pricing
 D2D and D2C
 Booking
- Monitors application state and input/output data correctness throughout day, hand-over with follow the sun support teams
- Performs system administration
- Updates relevant Production KPIs
- Migrating monitoring to SCADA using Python scripts

Knowledge Management and Documentation
- Documents support procedures on wiki
- Owns team knowledge base on wiki for in-scope applications
- Provides support to end-users on how to use application
- Ensures Follow-the-Sun and regional support teams are trained as required, particularly with new releases
- Communicates a daily handover to Follow-The-Sun support teams

Continuous Service Level improvement
- Contributes to capacity management of in-scope applications: proactively tracks trends in application behaviour, and alerts Application Production and Development teams of any potential risks in the future
- Ensures that all application support logs are fit for purpose
- Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools

Maintenance and enhancements
- Participates to release cycles for functional validation on staging/preproduction and production environments, especiallyfor logs
- Review release and coordinate deployment
- Communicates Release Notes

Project and specific tasks
- Various project and smaller tasks are managed by the team, all related to support: most of the tasks are incident response, business request or maintenance

Knowledge/Skills/Experience Required
- First class degree or equivalent
- Deep experience in an application support role within a top tier investment bank, supporting Front Office Trading systems
- Experience providing support as part of a team
- Demonstrable experience supporting Rates eTrading platforms

- Vendor applications :
o Proven experience managing ION platform and MMI GUI
o Proven experience of Onetick

- Database management (data model creation/alteration and data manipulation) :
o Oracle
o MSSQL server

- Messaging protocols :
o FIX 4.4/4.2
o Tibco RV
o MQ

- STP :

- Market data :
o Bloomberg

- OS :
o Linux/windows commands

Language Required

English fluent


Opening Date: 03/02/2020

Closing Date: 02/03/2020

Salary: Competitive

Location: London

Primary Location: GB-ENG-LondonJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Schedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Attention to detail / rigor, Resilience, Client focused, Creativity & Innovation / Problem solving, Communication skills - oral & writtenTransversal competency: Analytical Ability, Ability to develop and adapt a process , Ability to manage a projectReference: GLO003011