In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships. . 
Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.  

* excluding partnerships

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. 

Position Purpose

You will be joining the Global Market Electronic Execution production support team provides an end-to-end support service for electronic equity trading applications and users in APAC. Interacting and working alongside the front office, developers, business analysts, middle office and infrastructure teams. The role also involves working with front office trading desk on the trading floor in APAC. Being a the fore front of supporting the applications the team members have high exposure to, and work with the Front to Back Business teams on a daily basis within a fast paced dynamic environment.

The role offers the chance to take a high profile role providing proactive and reactive support to the Electronic Execution business and its clients whilst working closely with development and production support teams. The role support trading area of the equity trading business across over 16 APAC exchange and listed derivatives execution and sales business functions within Global Markets. The candidate will contribute to and lead projects based on the core production management work streams such as monitoring enhancement programs. They will also have the opportunity to be involved in onboarding applications into the production environment and working with the global teams on transformational projects and interesting strategic initiatives. Opportunities to build cross-organizational relationships through leading projects on behalf of the team.


This is a trade floor application support role that requires the candidate to investigate and resolve user, system & infrastructure generated issues across all the current Production systems in a timely manner, both for local & global users & systems. To reduce and manage the impact of system issues affecting the relevant Business Units – Front, Middle & Back Office. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs like Automation & Self-Service and Application Resilience.  He/she will also have the opportunity to be involved in onboarding applications into the production environment and working with the global teams on transformational projects and interesting strategic initiatives.  Opportunities to build cross organizational relationships through leading projects on behalf of the team.

Your key responsibilities   

• Assist in the day to day support contact for electronic execution front-office and middle office personnel
• Support Front Office Trading systems
• Perform daily SOD system health checking, monitoring and testing
• Participate in shifts, weekend activities and bank holiday coverages on rotation basis
• Coordination and manage software vendors
• Incident management- business and technology communication, coordination and resolution of incidents, from external issues such as exchange problems to internal application bugs impacting the production environment
• Exposure and reconciliation for incidents
• Problem management – post incident review ensuring that the issue has been permanently resolved
• Investigations into order behavior with queries directly from the business and external clients
• Technical queries and compliance/audit reporting
• Compilation of trade data for business requestors (Compliance, Desks)

• Drive an operational environment for front office business applications from daily operational tasks, incident & problem management, change and new application / service on boarding; ensuring a stable operating environment for the applications.
• Morning and weekend checks – in conjunction with global teams ensuring system readiness for the start of day and start of week
• Monitoring – use and continual improvement to the main monitoring tool
• Conduct feasibility studies and impact analysis on possible system solutions and propose clear choices for business consideration
• Develop and maintain runbook documentation and procedures for identified scenarios
• Work with counterparts globally and ensuring there is a common/collective approach to issues/problems
• Release management – being the gatekeepers for the production environment, ensuring all change is understood and scheduled appropriately
• Deployments – binary and config changes to the trading systems after market close/during weekend
• Market Rehearsal / DR Drill – coordinate and participate exchange MRs and annual DRs
• Stability initiatives and operational excellence within environment
• Focus on transformational project work across the wider IT Production organization
• Assist in the automation of repetitive task
• Operate in a ‘follow the sun model’ to ensure issues are resolved globally

Technical & Behavioral Competencies

• University qualification with IT Major
• 3-8 years working experience in financial institution (Front Office users support experience is desirable)
• Previous experience with Global Prime Finance system support and knowledge of the trade life cycle is desirable
• Previous experience with exposure to development and support of Listed Derivatives Trading (Futures & Options ) would be a plus
• Getting things done in large organizations – understanding of where to use processes and how to build and operate a network
• Self-sufficient drive and ability to work round blockers in a sustainable manner
• Work across countries, regions and time zones with a broad range of cultures and technical capability
• Good prioritization skills, with the ability to work in a fast paced environment
• Excellent interpersonal and communication skills and excellent problem solving abilities
• Strong analytical and problem solving skills
• Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, Excel and VBA as well as ability to write SQL to extract, patch data and trouble shooting in Sybase and Oracle databases
• Experienced with managing platforms in Linux and Windows environment
• Experienced with monitoring and deployment tools
• Experienced and understand Agile methodology
• Prior experience on managing key business and technology stakeholders would be a plus

Primary Location
HK-Hong Kong (HK)-Hong Kong
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 5 years

Discover the different professions within BNP Paribas: IT, Tech and Data

BNP Paribas is not just a financial services group. We’re also a tech company. Information systems, data and tools are central to our DNA, and offer a very broad range of career opportunities!

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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