The bank for a changing world

We are looking for

Global Quality Monitoring Officer

Apply REF: 1906GMOCM2908

BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 192,000 employees – including more than 146,000 in Europe and over 4,000 in Portugal alone.

BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

Within the CIB ITO Client Management Due Diligence of BNP Paribas CIB, Global Production and Quality Monitoring Officer’s objective is to perform the global quality monitoring activity related to the KYC (Know Your Client) Update and RM (Relationship Manager) Management Allocation in line with the different CIB KYC Procedure.

The team based in Lisbon must work closely with the Due Diligence teams across the world and with the Coverage / Business representatives in order to update accurately KYC Tools and to check and correct any issues about the SBO allocation process.


  • KYC updates on GCARS platform

  • Manage the generic mailbox and participate to the daily whiteboards and team meeting

  • Provide regular visibility on the performed activity

  • Escalate issues timely with a proposal of solution


  • Bachelor Degree  
  • Awareness of CIB products
  • Familiar with the Due Diligence Functions and the Anti-Money laundering principles or the 3rd/4th European Money Laundering Directive
  • Analytical skills
  • IT literate and expert with Microsoft office (Excel pivot tables, charting and formulas)
  • Excellent verbal, presentation and written communication skills
  • Team player
  • Rigorous and risk aware
  • Time and priority management
  • Polyvalent, flexible and able to adapt
  • Ability to work under pressure
  • Ability to communicate clearly in both oral and written form in English; French is a plus

Please note that only applications submitted in English will be considered.

In case you are selected for this role, further documentation will be requested to support your hiring process.


BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

Primary Location: PT-11-LisbonJob Type: Standard / PermanentJob: OPERATIONAL EFFICIENCY TRANSFORMATION AND BUSINESS ANALYSISEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: IndifferentSchedule: Full-time Behavioural competency: Critical thinkingTransversal competency: Analytical Ability