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CDD - Fund Distribution Support – Client Account Management Agent (H/F)

Job type
Permanent
Schedule
Full time
Brand
BNP Paribas Securities Services
Level of experience
3 to 5 years

BNP Paribas Securities Services, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.

 

As part of its development strategy, BNP Paribas Securities Services Luxembourg is recruiting a:

Fund Distribution Support – Client Account Management Agent (H/F)

Fixed term Contract - 6 month

Your mission

  • You will be the central point of contact for customers on various queries linked to FDS activity
  • You will liaise with the operational areas to ensure specific clients requirements are shared across and taken into consideration
  • You will maintain positive client relations by monitoring their enquiries efficiently and effectively until final resolution
  • You will ensure that any important events is escalated to your Management and/or the Client Service Manager
  • You will monitor the client KPIs to ensure client’s satisfaction
  • You will analyze any incident related to client activity, and ensure proper preventives measure are created
  • You will be able to organize remediation plans when need or upgrade clients Reports in order to keep the relationship with the client at a desired quality level

Your profile

Professional experience: you have gained similar experience in the fund industry

Soft skills:

  • Communication skills (Team spirit is a must)
  • Organizational skills
  • Analytical skills
  • Active listening
  • Client focus
  • Agile

Language skills:

    • Excellent written and oral French and English skills are essential
    • Other languages are considered as a real advantage
Primary Location
Luxembourg
Job Type
CDI
Job
TRAITEMENT DES OPERATIONS
Education Level
Non indiqué
Experience Level
Au moins 3 ans
Schedule
Temps plein
Reference
FDS 2022-08


Discover the different professions within BNP Paribas: Operations Management

Those who work in Operations Management roles are essential to the smooth-running of our Group, and work consistently to satisfaction to our clients and teams. These roles offer stimulating careers that combine efficiency with a strong collaborative spirit.

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more