Facilities Manager - London West End

The role

Responsible for managing the delivery of an effective and compliant FM service through in-house staff, suppliers and consultants – across hard and soft services – within a single building or group of buildings.

Key deliverables 

• Prepare, monitor and reconcile service charge budgets
• Check and approve expenditure against service charge budgets
• Provide best in class customer service to internal and external customer base
• Maintain regular and effective communication with clients and tenants
• Manage site based staff, ensuring all people related policies and procedures are followed
• Maintain regular and effective communication with internal colleagues in Property
• Management, support functions and the wider Real Estate business
• Monitor works conducted/service provided by suppliers
• Audit and inspect supplier delivery
• Measure and report supplier performance against agreed SLAs
• Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
• Work effectively with a range of specialist consultants to deliver agreed outcomes
• Procure goods and services, following procedures and policies
• Develop, agree and manage capital replacement programmes
• Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
• Undertake regular building inspections, complete reports and initiate/progress any required works
• Ensure compliance with all current statutory legislation in respect of health and safety and the environment
• Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
• Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
• Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Responsibilities

Financials

• May have budget and cost control responsibilities
• Has an awareness of wider team or department budget

 Clients and Business Development

• Manages existing client/supplier relationships at a senior level on a day to day basis
• Works independently on most areas of work under regular management monitoring
• Receives guidance only on unusual issues
• Has broad knowledge of principles and practices of related disciplines
• Enhances BNP Paribas Real Estate‘s reputation through successful delivery
• Builds own network within service lines and externally

 People

• Supervises teams’ junior employees or co-ordinates colleagues and others on specific projects
• Shares knowledge with/ provides information to colleagues and team
• Mentors other junior colleagues

 Systems and Process

• Responsible for managing routine processes and procedures
• Can identify improvements to business processes within own function
• Is a contributor to BNP Paribas Real Estate projects

Person specification

Qualifications

• Degree or equivalent
• Membership or Associate Membership of BIFM
• Membership or Associate Membership of IOSH
• Member of a relevant professional body
• National General Certificate in Occupational Safety and Health – accredited by NEBOSH

Experience

• Previous experience in a similar role
• Understanding of commercial leases and the landlord and tenant relationship
• Good understanding of service charge budgets and accounting principles
• Management of in-house and supplier staff
• Management of supplier relationships
• Good health and safety and environmental knowledge
• Good mechanical and electrical services knowledge
• Excellent English language skills – both written and spoken
• IT literate – MS Office at intermediate level
• Experience of managing multi-site environments
• Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.