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We are looking for

Facilities Manager - London

Apply REF: LON1343

The role

Responsible for managing the delivery of an effective and compliant FM service through in-house staff, suppliers and consultants – across hard and soft services – within a single building or group of buildings.

Key deliverables

  • Prepare, monitor and reconcile service charge budgets
  • Check and approve expenditure against service charge budgets
  • Provide best in class customer service to internal and external customer base
  • Maintain regular and effective communication with clients and tenants
  • Manage site based staff, ensuring all people related policies and procedures are followed
  • Maintain regular and effective communication with internal colleagues in Property
  • Management, support functions and the wider Real Estate business
  • Monitor works conducted/service provided by suppliers
  • Audit and inspect supplier delivery
  • Measure and report supplier performance against agreed SLAs
  • Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems
  • Work effectively with a range of specialist consultants to deliver agreed outcomes
  • Procure goods and services, following procedures and policies
  • Develop, agree and manage capital replacement programmes
  • Prepare management reports for a variety of stakeholders and attend/chair management meetings as required
  • Undertake regular building inspections, complete reports and initiate/progress any required works
  • Ensure compliance with all current statutory legislation in respect of health and safety and the environment
  • Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
  • Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR
  • Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Responsibilities

Financials

  • May have budget and cost control responsibilities
  • Has an awareness of wider team or department budget

 Clients and Business Development

  • Manages existing client/supplier relationships at a senior level on a day to day basis
  • Works independently on most areas of work under regular management monitoring
  • Receives guidance only on unusual issues
  • Has broad knowledge of principles and practices of related disciplines
  • Enhances BNP Paribas Real Estate‘s reputation through successful delivery
  • Builds own network within service lines and externally

 People

  • Supervises teams’ junior employees or co-ordinates colleagues and others on specific projects
  • Shares knowledge with/ provides information to colleagues and team
  • Mentors other junior colleagues

 Systems and Process

  • Responsible for managing routine processes and procedures
  • Can identify improvements to business processes within own function
  • Is a contributor to BNP Paribas Real Estate projects

Person specification

Qualifications

  • Degree or equivalent
  • Membership or Associate Membership of BIFM
  • Membership or Associate Membership of IOSH
  • Member of a relevant professional body
  • National General Certificate in Occupational Safety and Health – accredited by NEBOSH

Experience

  • Previous experience in a similar role
  • Understanding of commercial leases and the landlord and tenant relationship
  • Good understanding of service charge budgets and accounting principles
  • Management of in-house and supplier staff
  • Management of supplier relationships
  • Good health and safety and environmental knowledge
  • Good mechanical and electrical services knowledge
  • Excellent English language skills – both written and spoken
  • IT literate – MS Office at intermediate level
  • Experience of managing multi-site environments
  • Experience of managing a single-site environment in excess of 100,000 square feet and/or service charge budgets in excess of £1m

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.

Primary Location: GB-ENG-LondonJob Type: Standard / PermanentJob: FINANCIAL AND TECHNICAL EXPERTISEEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsSchedule: Full-time Behavioural competency: AdaptabilityTransversal competency: Ability to manage a project