The Securities Services business of BNP Paribas is one of Europe's leading providers of custody services for securities.

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.

We are currently looking for a:



Permanent Contract

The CAM is be the "Control Tower" of the FA production in order to ensure high quality of service and anticipate client feedback by working with different teams on actions to improve the service if necessary.

Your mission:

  • Ensure customer satisfaction by being the preferred point of entry for all clients requests linked to the FA department.
  • Monitor all the open subjects and requests to ensure proper and quick answer to clients.
  • Ensure knowledge of specific customers by informing the teams of any changes to take into account to provide the best service to the client.
  • Ensure the client needs are perfectly understood and met.
  • Ensure bottom up information to the management regarding any potential issue on the client relationship or any potential issue on the service provided.
  • Preparing and present Key Performance Indicators to evaluate the quality of service
  • Participate in quality reviews with the different stakeholders in charge of the client relationship.
  • Prepare and participate to the Client Service Reviews, Due diligences and represent the department in Client Teams.

Professional experience:

  • Strong knowledge of the Fund Industry (minimum of 5 years).
  • Experience in fund accounting would be an advantage

Soft skills:

  • Ability to work autonomously, availability, flexibility
  • Negotiation and good communication skills
  • Self-confidence and capability to generate engagement
  • Sense of organization, priority, analyse, planning & methodology
  • Have professional communication, being reactive and proactive
  • Propose initiatives to ensure continuous improvement of our customers satisfaction

Technical skills:

  • Good editorial capabilities
  • Client Focus oriented

Language skills:

  • Fluent in English and French. Italian and/or Spanish would be considered as an advantage

Advantages of the position:

By joining this team, you will the opportunity to discover all the aspects of the Fund Administration domain in an international environment.

Working environment:

You will be a part of a strong Group certified Top Employer for the 5th time. You will join a

young, dynamic and diversified team and work in a value-driven work environment.

Primary Location
Job Type
Standard / Permanent
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
At least 3 years
FA 2022-64

Discover the different professions within BNP Paribas: Operations Management

Those who work in Operations Management roles are essential to the smooth-running of our Group, and work consistently to satisfaction to our clients and teams. These roles offer stimulating careers that combine efficiency with a strong collaborative spirit.

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more