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We are looking for

Estates Administrator - Occupier Solutions - Birmingham

Apply REF: BHM461

The role

As an Estates Administrator within our Occupier Management team, Corporate Real Estate, you will advise existing corporate clients on occupier management.

Responsible for providing Occupier Management services for circa 200 properties in the assigned region(s) for the assigned corporate client.

Key deliverables

  • A point of contact in respect of property issues and projects for the Client(s)
  • Reporting to Client on a regular basis in accordance with Client requirements
  • Reporting to the Account Manager on a regular basis
  • Ensure delivery of service through effective working relationships across the client delivery team(s)


  • Main point of contact for all property specific queries from a range of sources, both internal and external, in respect of the client's property portfolio
  • Liaising with landlords and tenants to resolve property issues
  • Undertake periodic inspections of all properties in line with contract requirements to identify any property issues and any opportunities to enhance use of the property
  • Assist in management of vacant space
  • Dealing with Lease queries, boundary disputes and assisting with CPSEs
  • Preparing repairing liability summaries from legal documentation
  • Responsible for collating and submitting monthly fees
  • Assist in Drafting/Approving change notes and invoices and monthly funding requests
  • Helping to manage Client helpdesk
  • Instructing Client legal services team for advice where appropriate
  • Assisting with renewals of licences and permits and helping to manage residential portfolio
  • Analysing and manipulating data from client database.
  • Dealing with applications for landlords consents, with reference to lease conditions, liaison with external consultants and solicitors where necessary.
  • Assisting with service charge payments, recharges, annual budgets and variance reporting
  • Providing additional Senior Administrator’s support  as required to the Corporate Real Estate occupier management team on the POL estate


  • May have cost control responsibilities
  • Has a awareness of wider team or department budget

Clients and Business Development

  • Is courteous and responsive to clients (internal and external)
  • Works within clearly defined, well established processes under regular supervision
  • Consults more experienced colleagues or more difficult or novel situations 


  • Active team player
  • Shares information with colleagues and others through team meetings, databases, filing systems
  • Shares expertise with colleagues
  • Proactively communicates to colleagues and others

Systems and Process

  • Solves problems by following well defined processes and precedents
  • Authority limited to prioritisation of daily tasks and decisions made according to clear process
  • Is conscious of and takes steps to protect the interest of BNP Paribas Real Estate, employees and reputation
  • May contribute to BNP Paribas Real Estate projects

Person specification

  • Essential qualifications
  • Educated to A level or equivalent

Essential experience

  • Demonstrable record of working with corporate clients in delivery of occupier management or property management services
  • Undertaking property inspections
  • Awareness of basic property law 
  • Provision of annual budgeting, variance reporting and service charges
  • Understanding of property databases and the maintaining accurate data

BNP Paribas Real Estate is proud to be an inclusive employer, as recognised by our RICS Inclusive Employer status and the Stonewall Equality Index.

Primary Location: GB-ENG-BirminghamJob Type: Standard / PermanentJob: FINANCIAL AND TECHNICAL EXPERTISEEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsSchedule: Full-time Behavioural competency: Ability to share / pass on knowledgeTransversal competency: Analytical Ability