The bank for a changing world

We are looking for

Environment Support Analyst

Apply REF: SYD000121


Job Description - APAC

About BNP Paribas Group:

“BNP Paribas Group is a leading European bank with a strong global footprint across 72 markets and more than 202,000 employees. The Group provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships”.


About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.


About Business line/Function :

The IFS IT Sydney Department supports all ANZ business areas through the cost-effective identification, prioritization, design, development and implementation of technology-based change, promoting standard architectures and services. 

The IT team work closely with internal stakeholders including business stakeholders and other teams within IT (Service Delivery, Solutions Architecture team, Technical Architecture team, Environment Management team and Project Management Office). 


Job Title:

Environment Support Analyst







Business Line / Function:

IFS Sydney

Reports to:



(if applicable)


Number of Direct Reports:

Directorship / Registration:


Position Purpose

  • Environments: To manage (build, support, release, refresh, troubleshoot) the Sydney non-production environments.


Indicative Breakdown of Role

Percentage Time

Release Management


Environment  Management


Technical infrastructure upgrade, review/ consultation and support (including 3rd party vendor upgrade)










Release Management

o    Adhere to deployment procedures define by Change Management Board and Team’s guideline

o    Ensure Deployment package adhere to packaging  standard s

o    Reviewed and validate deployment packages rollback procedures

o    Ensure only the requested deployment packages are deployed.

o    Post deployment support - issues are escalated and communicated to stake holders. Review and troubleshoot deployment issues with Developers/ Analysts if required.

Environment Management

o    Provide technical leadership and consultation for projects

o    Accurate and timely reporting on progress status

o    Contribute to the delivery of  projects and change to budget and schedule, and to agreed criteria for success

o    Meet the requirements of ISAE3402 and other audits, by ensuring compliance with the project methodology and with policies

o    Ensure adherence to group policies and best practice with regards to IT Development, Security, Change and Quality across Development, Test, Production and BCP environments.

o    Ensure proper segregation between non-prod and production environments

o    Ensure the IT operational aspects are part of any solution

o    Ensure software components that are developed, satisfy key architecture principles (eg reliability, robustness, scalability, modularity etc), and are in line with industry best-practices (where possible).

o    Pro-active management of risks, issues and scope change

Interpersonal Skill

o    Working to instill ownership, shared decision-making and seeks to improve quality, service and productivity

o    Effective teamwork through collaboration, enabling the sharing of skills, experience and ideas

o    Developing strong belief in Client Focus

Ensure that all mandatory training (e.g. Financial / Compliance / Security) is completed on time.

Technical & Behavioral Competencies

Technical Competencies


o    3+ year experience in a support role.

o    Experience in a technology change management capacity, preferably in the Financial services industry

o    2 + year experience with Microsoft products such as

o    SQL Administrations - Install and manage multiple SQL Server instances in a clustered environment, SQL replication, SQL Reporting and Analysis Services (ability to read and write TSQL )

o    IIS administration

o    Windows server administration

o    Windows work station administration

o    Microsoft Office Products 

      Experience in organisations using some/ most of the following:

o    .Net

o    BizTalk

o    Active Directory services

o    DNS

o    Windows clustering administration

o    Web services

o    VMWare

o    IBM MQ

o    CyberArk

o    SharePoint

o    Scripting languages  - Powershell,  visual basic, command shell

o    Terminal Server/ Citrix or AppV Administration

o    DevOps /Agile / Continuous Integration /TFS

o    Service Now

o    Financial (vendor) applications such as

o    Hiport

o    pControl

Behavioural Competencies

o    Planning & Execution - Establishes courses of action for self and others to ensure work is completed efficiently.  Effectively manages own time and resources to meet deadlines and quality standards.

o    Strategic decision making - Identifies and understands issues, problems and opportunities.  Takes action that is consistent with the strategic direction of the organization.  Recognises the short- and long-term consequences of decisions on the organisation’s strategic direction.

o    Commercial Focus - Demonstrates awareness of the wider business market and the need to drive actions that lead to profitability.  Understands how their contribution to business objectives can impact on profitability.

o    Financial decision making - Undertakes actions requiring the analysis of financial information.  Develops alternative courses of action that are based on logical assumptions and factual information, and that take resources into consideration.

o    Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market

o    Negotiation – Uses professional, commercially focused negotiation strategies that gain all parties' support and acceptance and lead to a positive outcome for the organisation.

o    Team Orientation - Works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners

o    Impact & influence - Creates a positive and professional impact on others.  Uses effective strategies to win others over.  Exhibits persuasive representation of team and business objectives.

o    Resilience - Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others.  Maintains effectiveness in uncertain or ambiguous situations.

Specific Qualifications (if required)


Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Client focused

Ability to share / pass on knowledge

Ability to deliver / Results driven

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Ability to set up relevant performance indicators

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)





Technical Competencies


  • 3+ year experience in a support role.

  • Experience in a technology change management capacity, preferably in the Financial services industry

  • 2 + year experience with Microsoft products such as

    • SQL Administrations - Install and manage multiple SQL Server instances in a clustered environment, SQL replication, SQL Reporting and Analysis Services (ability to read and write TSQL )

    • IIS administration

    • Windows server administration

    • Windows work station administration

    • Microsoft Office Products 

            Experience in organisations using some/ most of the following:

  • .Net

  • BizTalk

  • Active Directory services

  • DNS

  • Windows clustering administration

  • Web services

  • VMWare

  • IBM MQ

  • CyberArk

  • SharePoint

  • Scripting languages  - Powershell,  visual basic, command shell

  • Terminal Server/ Citrix or AppV Administration

  • DevOps /Agile / Continuous Integration /TFS

  • Service Now

  • Financial (vendor) applications such as

    • Hiport

    • pControl

Primary Location: IN-TN-ChennaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 10 yearsSchedule: Full-time Behavioural competency: ProactivityTransversal competency: Ability to manage a project