End 2 End Onboarding Coordinator
About the position
The position is based in Amsterdam. The primary focus of the Customer onboarding coordinator is to ensure a smooth and swift customer onboarding for the clients of CIB Netherlands.  The coordinator has a pivot role in the full end-to-end onboarding process for all products, and will act, during this process as a single point of entry for the clients. Through a seamless communication and collaboration with all stakeholders in the process (i.e. clients, relationship managers, pilot bankers, business lines, ITO functions and compliance), the onboarding coordinator is ultimately responsible for the continuous enhancement of the customer experience.

Key responsibilities

  • Acts as a Single Point of Contact for clients, providing dedicated guidance throughout the onboarding process.
  • Acts as a liaison between all stakeholders of the onboarding process (ie Client, Coverage, Business lines, ITO (incl. near shored teams), Compliance)
  • Responsible for the efficient collection of documents needed for the onboarding process of the the customer relationship and of products requested.
  • Coordinates the account reservation and activation process managed by the Static Data team
  • Measures and monitor daily progress of the onboarding, reports,  escalates and communicates files deriving from this process or deadlines to all stakeholders
  • Reduces the overall turn-around-time of the onboarding process by managing bottlenecks.
  • Monitors consistency of the process with internal policies, national and international regulations (ie WWFT and FATCA&AEoI)
  • Pro actively contributes to a positive onboarding experience by our customers
  • Coordinates the workload and planning/prioritizing of onboardings in close collaboration with the business lines and coverage
  • Hosts and coordinates weekly status meetings with all stakeholders.
  • Provides enhancement ideas on the latest tools (ie One KYC, Track Your Case, Welcome App, Fenergo

About the company

BNP Paribas has a presence in 72 countries with more than 200,000 employees, including 154,000 in Europe. It ranks highly in its two core activities: Retail Banking & Services and Corporate & Institutional Banking (CIB). BNP Paribas CIB is a leading European investment bank with global leadership in many of our businesses. BNP Paribas Corporate & Institutional Banking offers corporates and financial institutions financial solutions in the field of financing, risk management and advisory. BNP Paribas aims to become one of the leading banks in the Netherlands. Thanks to our global network combined with our local expertise, we unlock business opportunities across the world for our clients. To achieve this objective, it is essential to provide best-in-class solutions and broaden its customer base.

The requirements

  • Bachelor- or Master degree in Business, Finance or other relevant field;
  • Minimum of 2-4 years relevant work experience, preferably with substantial experience with Client Onboarding or Recertification and KYC requirements;
  • Excellent Dutch- and English verbal & written communication skills;
  • Good knowledge of MS Office;
  • Experience in managing external client relationships;
  • Strong interpersonal skills;
  • Knowledge of bank’s structure and operating systems;
  • Experience with onboarding and KYC (know-your-customer) requirements preferred.

What makes you successfull 

  • Rigorous and accurate
  • Team player but capable to work autonomously
  • Time management, planning and organizational skills while remaining flexible
  • Proactive, do not wait problems to act; Propose & signal improvements/changes
  • Strong analytical skills and strong risk awareness
  • Ability to deal with deadlines and work under pressure in a fast paced and fluid business environment
  • Structured mindset and a keen eye for operational processes
  • Excellent knowledge on Client identification
  • Prefarably knowledge of tools such as One KYC, Track Your Case, Centric, Welcome App, MyDocs
Primary Location
Job Type
Standard / Permanent
NL CIB 684

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  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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