Electronic Client Solutions Analyst Trainee
ROLE AND RESPOSIBILITIES
- Client Enablement:
- Responsible for managing and implementing all Client and User Enablement requests to BNP Paribas electronic trading platforms. These include ECNs, Multi Dealer platforms, Single Dealer Bank platforms and FIX API Connections.
- Work closely with the sales, trading and support teams globally to manage the configuration of Pricing and Client margin across multiple electronic platforms and systems.
Troubleshoot and Resolve issues across all BNP Paribas electronic products and services as effectively as possible. Escalate issues to the relevant teams and ensure a quick and effective resolution every time.
Proactively monitor the status of all systems and electronic trade flows, and ensure that clients are connected, being priced and able to trade at all times.
Provide support to several teams and monitor flows using data-mining analysis and generate intelligent triggers to act on.
Manage all pricing and tier changes for Sales and Trading in the respective gateways and configuration tools
Manage price controls and limits across all products and ensure that all changes are properly controlled and approved prior to implementation.
Client Engagement Activities: Monitor new client activity, follow up on credit and limit issues, monitoring of dormant clients and users, follow up calls post Go live
Conduct client feedback surveys to ensure ECS is meeting customer expectations. Ensure all feedback is acted upon to improve service levels and product development
Record all Client Engagement activities in our ecommerce CRM tool to ensure accurate and meaningful MIS around Client Engagement
Academic background in Engineering, Mathematics, Finance, Economics or similar areas
Fluency in English (mandatory)
Fluency in French (desirable)
Excellent communication skills and client focus
Strong team work while being able to work autonomously
Strong analytical, problem solving planning and organization skills
Ability to work under tight deadlines
Very good knowledge in Excel
Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.