ELECTRONIC CLIENT SOLUTIONS ANALYST
BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.
BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.
Electronic Client Solutions
Electronic Client Solutions (ECS) is a global team within Electronic business & Markets, based in London, New York and Singapore. ECS represents the backbone of BNP Paribas’s Electronic Business & Markets group.
Its core function is to provide a single point of contact for Client queries for all our Electronic products and services. ECS supports Clients, ECNs and external counterparties, in conjunction with Sales/Trading teams and is responsible for both Client Enablement and Client Service across all our Ecommerce platforms:
Its responsibilities fall into three main business/product lines and are organised respectively into three sub teams:
• FX eCommerce
• Rates/Credit eCommerce
• Structured Products/Derivatives eCommerce
ECS provides the highest level of service to our external and internal clients to position BNP Paribas as a leading provider of Electronic Markets solutions; Its’ aim is to cultivate, maintain and industrialise our relationships with Clients, Vendors and 3rd Party providers through excellent customer service, in order to significantly improve our electronic offering and increase our market share.
Responsible for managing and implementing all Client and User Enablement requests to BNP Paribas electronic trading platforms.
Work closely with the sales, trading and support teams globally to manage the configuration of Pricing and Client margin across multiple electronic platforms and systems.
Troubleshoot and Resolve issues across all BNP Paribas electronic products and services as effectively as possible. Escalate issues to the relevant teams and ensure a quick and effective resolution every time.
Proactively monitor the status of all systems and electronic trade flows, and ensure that clients are connected, being priced and able to trade at all times.
Manage all pricing and tier changes for Sales and Trading in the respective gateways and configuration tools
Manage price controls and limits across all products and ensure that all changes are properly controlled and approved prior to implementation.
Client Engagement Activities: Monitor new client activity, follow up on credit and limit issues, monitoring of dormant clients and users, follow up calls post Go live etc.
Conduct client feedback surveys to ensure ECS is meeting customer expectations. Ensure all feedback is acted upon to improve service levels and product development.
Record all Client Engagement activities in our ecommerce CRM tool to ensure accurate and meaningful MIS around Client Engagement.
Academic background in Engineering, Mathematics, Finance, Economics or similar areas (preferential)
A first experience in Finance would be a strong advantage
Fluency in English, Dutch and French (mandatory)
Excellent communication skills and client focus
Strong team work while being able to work autonomously
Strong analytical, problem solving planning and organization skills
Ability to work under tight deadlines
Very good knowledge in Excel
Availability for a training period abroad
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.