The bank for a changing world

We are looking for

E2E Onboarding Lead, Corporate (CIB Client Management)

Apply REF: ITO000885

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

* excluding partnerships

Position Purpose

The E2E Onboarding Lead is a newly created position within ITO with a primary focus to oversee the client onboarding journey, act as the point of contact for any onboarding related matters, and to coordinate all Internal processes with involved teams and departments.

E2E Onboarding Lead Objectives:
• Orchestrate the full client onboarding process, including the deployment and monitoring of each
internal teams’ SLA
• Ensure efficient client E2E onboarding experiences and enable clients to trade within the agreed
• Act as the point of contact for client on all onboarding related matters (such as, document collection,
client queries, account set up, and pre/post trade issue resolution)
• Act as a correspondent between the client, business, and internal functions


Direct Responsibilities


Orchestrate full onboarding process
• Understand the purpose of each client onboarding request from RM (i.e. type of product, activities, transaction structure, etc.)
• Define the “onboarding specification” (i.e. how the client should be setup in BNPP, the KYC requirement, Regulatory requirement, Legal & Credit requirement)
• Taking in the business priority preferences, manage the transversal onboarding pipeline based on the capacity  of all involved departments (KYC, Legal, Credit, Compliance)
• Deliver  “Onboarding Induction” to client, including BNPP contact details and the list of document required from client (covering KYC requirement, Regulatory requirement, Legal & Credit requirement)
• Coordinate all operations / connectivity setup (i.e. MarkitWare, CTM, SSI, e platform, etc.)

Ensure client receive the highest standard onboarding experience
• The dedicated correspondent between client, business, and internal functions (SPOC)
• Handhold the client throughout the onboarding journey
• Collection of all required onboarding documentation from clients
• Effectively communicate the onboarding status to clients and internal stakeholders

Empowered to oversee the element of operational level agreement internally
• Pre-empt onboarding process for any blocks and/or add-on work, and escalate as necessary
• Handle onboarding related inquiry quickly and professionally to reduce any delay and/or loss of business

Efficient & effective coordination with all internal teams
• Ensure client needs are known and understood by all teams involved, such as Data Officer, Legal, Credit, Electronic Platform support, Operations, etc.
• Oversee internal functions involved with the onboarding process and ensure  defined KPIs are met
• Coordinate prioritization of multi-site and cross-border onboarding and related matters amongst E2E Coordinator teams around the globe

Maintain and report information on onboarding services and quality provided to clients
• Contribute to pipeline management and status tracker
• Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback   


Projects and initiatives related to client onboarding
• Proactively engage in global initiatives and ensure local requirements are raised and incorporated
• Leading all client onboarding related projects / initiatives with assigned project manager and project team

Contributing Responsibilities
• Contribute to the Permanent Control framework
• Contribute to good quality client data
• Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding process

Technical and Behavioral Competencies / Specific Qualifications (if required)

• Minimum two years in any of the following areas preferred: Client Onboarding, KYC/AML new account onboarding, Recertification/QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator

• Ability to work collaboratively across functions

• Highly motivated to uplift client experience

• Advanced communication skills (face to face, verbal, and written)

• Excellent interpersonal skills

• Self-motivated and rigorous to ensure quality 

• Ability to work under pressure and tight deadlines

• Excellent analytical and problem solving skills (Project management experience is a plus)

• Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus)

• Proficient with  Excel and PowerPoint

• History of achievement in previous roles 

Primary Location: HK-Hong Kong (HK)-Hong KongJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 2 years Behavioural competency: Ability to collaborate / Teamwork, Client focused, Communication skills - oral & writtenTransversal competency: Ability to understand, explain and support change, Analytical Ability, Ability to develop others & improve their skills, Ability to develop and adapt a process , Ability to manage a project