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Client Management - Client Outreach/ Onboarding/ Recertification Lead, FI & Corp (Analyst - VP) - EOI

Apply REF: ITO000825

1. Onboarding Lead

Position Purpose


The E2E Onboarding Lead is a newly created position within ITO with a primary focus to oversee the client onboarding journey, act as the point of contact for any onboarding related matters, and to coordinate all internal processes with involved teams and departments.

E2E Onboarding Coordinator/ Lead Objectives:

  • Orchestrate the full client onboarding process, including the deployment and monitoring of each internal teams’ SLA
  • Ensure efficient client E2E onboarding experiences and enable clients to trade within the agreed timeframe
  • Act as the point of contact for client on all onboarding related matters (such as, document collection, client queries, account set up, and pre/post trade issue resolution)
  • Act as a correspondent between the client, business, and internal functions

Direct Responsibilities 

Ensure clients receive the highest standard onboarding experience

  • Attain 5Qs (Client Entity, Product Type, Origin of Incorporation, Country of Business, BNPP Legal Entity) and identify onboarding specification
  • Work closely with business lines to prioritize onboarding pipeline
  • Define and deliver the “Onboarding Welcome Pack”
  • Handhold the client throughout onboarding processes (such as KYC, Tax, Regulatory, Credit, product enablement requirements, etc)
  • Collection of all onboarding documentation from clients
  • Pre-empt onboarding process for any blocks and/or add-on work, and escalate as necessary
  • Effectively communicate the onboarding status to clients and internal stakeholders
  • Handle onboarding related requests quickly and professionally to reduce any delay and/or loss of business
  • Responsible for all regulatory onboarding requirements (EMIR, CFTC protocol, TR consent, LEI,etc), master agreements (ISDA, MCA) & side letter negotiations, and internal co-ordination with credit & legal team
  • Coordinate all operations / connectivity setup (i.e. MarkitWare, CTM, SSI, e platform, etc.)
  • Continually seek ways to improve the end-to-end process and journey by leveraging on client feedback


Efficient & effective coordination with all internal teams

  • Ensure client needs are known and understood by all teams involved, such as Data & Doc Gap Analysis, KYC Analysis, Screening, Referential, Legal, Credit, Electronic Platform support, etc.
  • Oversee all internal functions and ensure teams adhere to SLAs
  • Coordinate Reverse Due Diligence requests
  • Maintain and report information on onboarding services and quality provided to clients
  • Contribute to pipeline management and status tracker

Contributing Responsibilities

  • Contribute to the Permanent Control framework
  • Contribute to good quality client data
  • Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML onboarding process

2. Recertification Lead

Position Purpose

The Recertification lead is a newly created position within ITO with a primary focus to oversee the client recertification process, acting as the point of contact for client for any recertification related matters while coordinate with all the involved teams and departments.

Recertification Coordinator Objectives:

  • Manage Recertification schedule
  • Alleviate administration duty of document collection from SBO 
  • Protect bank through periodic and ad hoc review
  • Strengthen & solidify client relationship by enhancing recertification experience

Responsibilities

Ensure clients receive the highest standard available for recertification coordination

  • Facilitate and coordinate recertification process within bank policy
  • Identify and verify entities to be recertified with business, affirm recertify strategy and priorities
  • Manage and lead recertification scheduling through 30 30 30 process:
    - 30 days to confirm with SBO for client recertification + documentation
    - collection o 30 days for screening, scoring, and KYC analysis
    - 30 days to complete all validations
  • Handhold the client throughout the recertification exercise
  • Responsible for collecting all document from clients & SBO
  • Serve as ‘Primary Point of Contact’ to communicate and resolve any recertification process issues with business, clients and internal functions
  • Manage and coordinate ad-hoc / partial recertification review Efficient & effective coordination with all internal processing units
  • Communicate and coordinate with all internal functions involved in the recertification process, such as Screening, Data & Doc Gap Analysis, KYC Analysis, Referential, etc.
  • Oversee the element of SLA are delivered by all internal functions
  • Ability to work alongside internal processing teams (onshore/offshore) to meet delivery of SLAs by all functions Maintain and report information on recertification services and quality provided to clients
  • Contribute to recertification pipeline management and status tracker Contributing Responsibilities
  • Contribute to the Permanent Control framework
  • Contribute to good quality client data
  • Ability to interpret and articulate the guidelines provided by the Group Policies and Procedures to govern the KYC/AML recertification process

Technical and Behavioral Competencies / Specific Qualifications


1. Onboarding Lead

  • Minimum two years of experience in any of the following areas preferred: Client Onboarding, KYC /AML new account onboarding, Recertification / QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
  • General understanding of relevant legal agreements (ISDA/CSA, GMRA, MSFTA, Side Letters, NDA’s, ETSA, Options Agreements etc.) is a plus
  • Able to work independently and to work collaboratively across functions and regions
  • Highly motivated to enhance client experiences
  • Demonstrates strong communication skills (face-to-face, verbal, and written)
  • Able to organize, evaluate and assess information in order to make recommendations and to escalate when necessary
  • Excellent interpersonal skills
  • Self-motivated and attentive in ensuring quality
  • Able to work under pressure and tight deadlines
  • Demonstrates effective organization and time management skills
  • Excellent analytical and problem solving skills (Project management experience is a plus)
  • Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus)
  • Able to suggest and implement innovative solutions to existing and future issues
  • Proficient with Microsoft Excel and PowerPoint
  • History of achievements in similar previous roles

2. Recertification Lead

  • Minimum two years in any of the following areas preferred: Client Onboarding, KYC/AML new account onboarding, Recertification/QDD specialist, KYC Advisory, Compliance, Financial Markets Regulator
  • Ability to work collaboratively across functions
  • Highly motivated to uplift client experience 
  • Advanced communication skills (face to face, verbal, and written)
  • Excellent interpersonal skills
  • Self-motivated and rigorous to ensure quality
  • Ability to work under pressure and tight deadlines
  • Excellent analytical and problem solving skills (Project management experience is a plus)
  • Fluent in English (Chinese Mandarin, French, or any other Asian language is a plus)
  • Proficient with Excel and PowerPoint
  • History of achievement in previous roles
Primary Location: HK-Hong Kong (HK)-Hong KongJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 2 years Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Ability to manage / facilitate a meeting, seminar, committee, training…