BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.
BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.
ROLE AND RESPONSIBILITIES
As Deputy of Manager of
HelpDesK and Proximity Support should:
Provides support to the
Manager for the BAU
Design, implement and update transversal processes
Design and update transversal
Publish and update procedures and information of FM in Echonet FM page
information for H&PS
Organise and deploy performance
indicators for the HelpDesk
Prepare and carry out the planning of
activities in coordination with the Manager
Follow up of incidents and
recommendations / closure and prepare action plans
Link with PMO and Communication
for relevant information of H&SP
Perform and execute the 1st
level controls and statistic indicators assigned to the role
Delivery of KPI’s of the
indicators assigned to the role
Files organisation and updating
Accurate and precise
Good sense of relationship and
Able to motivate people and
good communication skills
Able to deal with colleagues
Reactivity and proactivity
Well-developed verbal and
written communication skills
- Client focus
Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
Primary Location: PT-11-LisbonJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Not indicatedExperience Level: Not IndicatedSchedule: Full-time
Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Ability to inspire others & generate people's commitment