The bank for a changing world

We are looking for

Deputy of Manager HelpDesk & Proximity Support

Job type Permanent
Schedule Full time
Job Function Transaction processing
Brand BNP Paribas
Apply REF: 1911COO3704

BNP Paribas is a leading European bank with an international reach. It has a presence in 72 countries, with more than 202,000 Employees – including more than 154,000 in Europe and over 5,000 in Portugal alone.


BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.


Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. 



As Deputy of Manager of HelpDesK and Proximity Support should:

  • Provides support to the Manager  for the BAU
  • Design,  implement and update transversal processes
  • Design and update transversal procedures
  • Publish and update  procedures and  information of FM in Echonet FM page
  • Organise transversal information for H&PS
  • Organise and deploy performance indicators for the HelpDesk
  • Prepare and carry out the planning of activities in coordination with the Manager
  • Follow up of incidents and recommendations / closure and prepare action plans
  • Link with PMO and Communication for relevant information of H&SP
  • Perform and execute the 1st level controls and statistic indicators assigned to the role
  • Delivery of KPI’s of the indicators assigned to the role
  • Files organisation and updating


  • Organized
  • Accurate and precise
  • Good sense of relationship and team spirit
  • Able to motivate people and good communication skills
  • Leadership skills
  • Able to deal with colleagues requests
  • Reactivity and proactivity
  • Well-developed verbal and written communication skills
  • Initiative change
  • Proficient Excel
  • Being innovative
  • Customer driven
  • Client focus

    Please note that only applications submitted in English will be considered.


    In case you are selected for this role, further documentation will be requested to support your hiring process.

    BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

    Primary Location: PT-11-LisbonJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Not indicatedExperience Level: Not IndicatedSchedule: Full-time Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Ability to inspire others & generate people's commitment