The bank for a changing world

We are looking for

Customer Service Advisor (Starting 20th Jan - Solihull)

Apply REF: GBR000747
Customer Service Advisor
Contact Centre Colleague
Central Solihull B91 2AA

Permanent, Full time (Shift Rota Basis)
£17,500 per annum initially
Fixed Start date: Monday 20th January

Do you strive to wow customers, build trust and work together? Here at BNP Paribas Personal Finance, we want to offer you a job opportunity to start a long term career with us. We will support and guide you through your journey of delivering Award Winning Customer Service in our Contact Centre.

On a day to day basis your job will be to speak with a broad range of customers who have a finance plan or product with one of our partners, your job will be to support with their queries.  This may range from a simple change of address through to supporting with a more complex issue. 

Experience in financial services isn’t essential, as long as you’ve got some transferable customer service skills from a previous job. 

If you have: 
• A natural desire to help people
• Passion for delivering a first class service; gained from experience working with Customers- perhaps in a retail job, voluntary work, or an office based role you’ve had before. 
• A willingness to learn
• PC Skills- Ideally with Microsoft Office, and some experience with systems
• A confident and articulate telephone manner
• Problem solving skills
• Great attention to detail

Then this could be a fantastic new opportunity for you, we’ll provide you with further training needed to be successful. 

The role is full time and shifts are rotated fairly within the team. 
Our opening hours are: 
Monday – Friday 8am – 8pm
Saturday 8am – 6pm
Sunday 10am – 4pm

You’ll work approximately 8 hours per day, 5 out of 7 days per week, and shifts are provided to you 4 weeks in advance

You’ll receive a salary of £17,500 per annum to start, plus a bonus scheme once you’ve completed training- with progression and pay increases available as you develop further in the role.

We recognise good performance and are committed to ongoing investment in you and your development. There’s a clear career journey and we create opportunities for internal promotion; the majority of our Team Managers have been promoted internally. You’ll be part of a team in our dynamic and lively contact centre with fun, daily incentives for you and/or your team.

So, what are you waiting for? Apply now and join our winning team
Primary Location: GB-ENG-SolihullJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedSchedule: Full-time Behavioural competency: Communication skills - oral & writtenTransversal competency: Ability to understand, explain and support change