The bank for a changing world

We are looking for

Customer Service Advisor (Belfast - BT1) 24th Feb start date!!!!

Apply REF: GBR000748
Customer Service Advisor
Contact Centre Colleague
Central Belfast BT1 6HT

Permanent, Full time (Shift Rota Basis)

£17,500 per annum initial starting salary

Fixed Start date: Monday 17th February

Do you strive to wow customers, build trust and work together? Here at BNP Paribas Personal Finance, we want to offer you a job opportunity to start a long term career with us. We will support and guide you through your journey of delivering Award Winning Customer Service in our Contact Centre.
On a day to day basis your job will be to speak with a broad range of customers who have a finance plan or product with one of our partners, your job will be to support with their queries. This may range from a simple change of address through to supporting with a more complex issue.
Experience in financial services isn’t essential, as long as you’ve got some transferable customer service skills from a previous job.

If you have:
• A natural desire to help people
• Passion for delivering a first class service; gained from experience working with Customers- perhaps in a retail job, voluntary work, or an office based role you’ve had before.
• A willingness to learn
• PC Skills- Ideally with Microsoft Office, and some experience with systems
• A confident and articulate telephone manner
• Problem solving skills
• Great attention to detail

Then this could be a fantastic new opportunity for you, we’ll provide you with the further training needed to be successful.

The role is full time and shifts are rotated fairly within the team.
Our opening hours are:
Monday – Friday: 8am – 8pm
Saturday: 8am – 6pm
Sunday: 10am – 4pm

You’ll work approximately 8 hours per day, 5 out of 7 days per week, and shifts are provided to you 4 weeks in advance

You’ll receive a salary of £17,500 per annum to start, plus a bonus scheme once you’ve completed training- with progression and pay increases available as you develop further in the role.

We recognise good performance and are committed to ongoing investment in you and your development. There’s a clear career journey and we create opportunities for internal promotion; the majority of our Team Managers have been promoted internally. You’ll be part of a team in our dynamic and lively contact centre with fun, daily incentives for you and/or your team.

Our culture

We understand that next step in your career journey is an important one. We also know it’s all about the people as they are the ones that make our business the success it is. That’s why we provide colleagues with opportunities to make great things happen in an open and exclusive environment. 

Our culture is innovative, collaborative and fun and we challenge everyone to make a difference for colleagues, customers, partners and our community. 

Being part of the BNP Paribas global banking group means you’re part of something big; with plenty of opportunities to take on additional responsibilities and make a real difference.   

We offer

As you’d expect from being a global banking group, we can give you an award winning benefits package that gives you flexibility to choose your benefits based on what’s important to you. You’ll also have a competitive salary, a contributory pension scheme, plus life insurance and private medical insurance, not to mention the all-important 20 days holiday each year to enjoy.  

Is there a fit?

If you’re interested in joining our dynamic and growing team, then we’d love to hear from you.

Primary Location: GB-NIR-BelfastJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedSchedule: Full-time Behavioural competency: Ability to share / pass on knowledgeTransversal competency: Ability to understand, explain and support change