The bank for a changing world

We are looking for

Customer Service Advisor - 24 hrs pw (Wednesday, Thursday & Friday)

Job type Permanent
Schedule Part time
Brand Arval
Apply REF: BIR38013388a

About us

Owned by BNP Paribas, one of the world’s top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we’ve achieved in recent years and the number of major industry awards that we’ve won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we’re the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we’ll help you steer from strength to strength.

About the role

In this exciting role on our Driver Desk you will be the first point of contact for drivers and suppliers and your main focus will be to handle their query with friendly efficiency whilst meeting our quality standards. The work rate will be ever changing with lots of variety to keep you nice and busy. No two days will be the same and you will use your common sense (there are no scripts here) to solve issues whilst ensuring our systems are updated as you go along.

For the ambitious, in this role you will gain an overview of all business areas so will be ideally positioned to decide which direction you want your career to go when the time is right. Prove yourself here and you will follow in the steps of others who have gone on to shine at Arval UK.

This is a Part Time role working 24 hours a week every Wednesday, Thursday & Friday. 


About you

This role is all about helping our customers so we need people who can build relationships effortlessly. People who can quickly understand and take ownership of a customer query and then provide a satisfactory outcome. We need people who can think on their own two feet whilst satisfying the customer and updating several databases, all at the same time. That’s it in a nut shell!

If you have proven experience of providing customers with the dedication they deserve and can communicate professionally (both verbally and written), then we want to hear from you. It’s all about ensuring our customers receive great service.

You will be given all the systems training you need and plenty of opportunity to shadow colleagues prior to going live on the phones, followed by continued support as you grow into the role.

 

What's in it for you?

Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:

·         Private Healthcare

·         Life Assurance

·         Company Pension (the company will add in up to 10% into your pension pot every month)

·         Annual bonus

·         25 days holiday (plus bank holidays)

·         £10,800 basic salary

·         Volunteering Days

·         Career options

·         Charity Fundraising

·         Free Gym and classes

·         Full training

We are a friendly bunch - more human than corporate and you will find our office environment welcoming. Here is a recent video we put together that shows life at Arval:-

If you have the drive and ambition why not apply today! 

Primary Location: GB-ENG-SwindonJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedSchedule: Part-time Behavioural competency: Ability to collaborate / Teamwork, Attention to detail / rigor, Organizational skills, Adaptability, Ability to deliver / Results driven, Proactivity, Communication skills - oral & written, Client focused, Ability to share / pass on knowledge, Ability to synthetize / simplify, Creativity & Innovation / Problem solving, Active listeningTransversal competency: Ability to understand, explain and support changeReference: BIR38013388a