Customer Segment Analyst
1.Collaborate with cross-function team to refine multi-channel customer feedback process in collection, analysis, and management to enhance VoC quality.
2. Analyze segment behavior and feedback to design solution for frontline and craft initiatives for management decision.
3. Dig out opportunities and risk from structured and unstructured data, including external market info and internal data.
loyalty program and VIP service to improve customer experience for policyholders.
1. 3+ year working experience in segment planning, analysis and follow-up execution, both B2C and B2B industry is preferred.
2. Good communication in cross-function department.
3. Familiar with building data visualization report by statistic tools, e.g., Tableau.
4. Good English and Chinese communication skills (both written and verbal)