The bank for a changing world

We are looking for

Customer Contact Colleague

Apply REF: CUS000026

Do you strive to wow customers, build trust and work together? Here at BNP Paribas Personal Finance, we put YOU first. We want to offer you the opportunity to be the best version of yourself. We will support and guide you through your journey of delivering Award Winning Customer Service.

On a day to day basis you’ll speak with a broad range of customers, from those who forgot to pay or couldn’t pay on time to those who may be struggling to make their payments. Your role will be to help them to resolve the situation by agreeing affordable repayment solutions or, in extreme cases, you may signpost customers to our independent debt advice partners.   

Experience isn’t essential; if you have the right attitude and are committed to delivering a first class service to our Customers, we’ll provide you with the training you’ll need to excel, not just at the beginning of your career with us, but ongoing.

Do you see yourself as?

- Highly PC literate

- Able to build a rapport with customers
- Confident telephone manner
- Self-motivated
- A problem solver with High attention to detail
- What we’ll do for you

We’ll pay you a competitive salary with an attractive bonus, plus pension and benefits, and you can start earning bonus straight after training. You’ll receive salary increases at each stage of your development within the role.

We recognise good performance and are committed to ongoing investment in you and your development. There’s a clear career journey and we create opportunities for internal promotion; the majority of our Team Managers have been promoted internally. You’ll be part of a team in our dynamic and lively contact centre with fun, daily incentives for you and/or your team.

The Company

BNP Paribas Personal Finance is committed to creating responsible consumer finance solutions that customers trust and help our partners grow. With the backing of a global bank we’ve exciting growth ambitions to double the size of the business by 2020 you’ll be joining a dynamic business which provides people with opportunities to make it happen in a high energy environment.

So, what are you waiting for? Apply now and join our winning team!

Call centre: 1 year (Preferred)

Customer Service: 1 year (Preferred)


Primary Location: GB-ENG-SolihullJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Not indicatedSchedule: Full-time Behavioural competency: Ability to deliver / Results drivenTransversal competency: Ability to understand, explain and support change