BNP Paribas Personal Finance belongs to BNP Paribas Group, N°1 in the financing to private customers in France and in Europe, counting on about 28.000 collaborators in 30 countries and 4 continents. Specialized on the consumer finance, operates with the Cetelem brand and the claim of responsible credit, the bank provides a complete range of credit by points of sale and by direct points.
CRM & BI Analyst (M/F) – Lisboa
CRM & Relational Marketing is about choosing the best way to connect with customers and promoting the appropriate offers to them. It’s about to decide on what really matters to customers and find the best way to answer to customers’ expectations in order to develop long term relationship.
What is your mission?
Integrated in the Relational Marketing & Performance team, under the CRM & Marketing Analytics department, you will have the opportunity to create new ways of developing customers’ value, through multichannel communication plan management, leveraging on Data & Analytics.
You will work in collaboration with Marketeers, Communication specialists and Business analysts in order to put in place outbound and inbound interactions with our customers and to drive insights to improve the customer relationship.
You will have a dual side mission between operational and analytical, so it’s expected you are analytics oriented and able to produce and to follow KPI’s to better monitor customers’ behavior, supported by statistical and predictive models or by ad-hoc studies about customers’ portfolio.
What are we expecting?
A self-motivated person, curious and dynamic;
Critical mindset, ready to make the difference in a diverse and dynamic environment;
A solid background in Management, Marketing, Information Management, Maths or Statistics, with a minimum of 2 years of experience (mandatory);
Expertise in Business Intelligence (SAS, SQL) and Analytical CRM (mandatory);
Knowledge of Campaigns Management’ software;
Passionate about Marketing and CRM;
Excellent team player, autonomous and able to learn fast.
What we have to offer?
An international dynamic environment, with new projects and tools, training and expertise on CRM, Relational Marketing and Marketing Analytics;
Attractive income based on your profile;
Career plan and development.
Primary Location: PT-11-LisbonJob Type: Standard / PermanentJob: MARKETINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 2 yearsSchedule: Full-time
Behavioural competency: Ability to collaborate / Teamwork, Attention to detail / rigor, Organizational skills, Resilience, Ability to deliver / Results driven, Communication skills - oral & written, Creativity & Innovation / Problem solving, AdaptabilityTransversal competency: Analytical Ability