We are looking for

CRF Support Analyst

Job type Permanent
Schedule Full time
Job Function Information technology
Brand BNP Paribas Corporate & Institutional Banking
Level of experience 3 to 5 years
Apply REF: FRE000072

Job Description – Associate/Support Analyst


About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function:

Under BNP Paribas IT Group, FRESH is the IT framework encompassing Projects & Systems of Finance and RISK functions, with a strong focus on efficiency, proximity, agility and time-to-market.

FRESH is a worldwide organizational model that will contribute to tackle major challenges of the Group’s transformation of today and tomorrow, building the best offering to the Finance and Risk Community through a progressive rotation to new technologies and best practices. The FRESH organization is the outcome of several convergences: between the Project & Systems teams of Group Finance, CIB Finance and RISK and their related IT teams.

FRESH is part of the IT Group organization (ITG in Europe and ITO overseas) with a threefold sponsorship by ITG, Finance and RISK (CIB-ITO; RISK Solutions and ITG-FIT).

Job Title:

Associate/Support Analyst






Business Line / Function:


Reports to:



(if applicable)



Number of Direct Reports:


Directorship / Registration:


Position Purpose

Risk Dedicated Solutions (RDS) is an ITG-FRESH department hosting various applications relating to RISK monitoring, Credit Risk, Stress Testing and Capital Calculation. Within RDS: Credit Rating Framework (CRF) is a BNPP RISK tool embedding business and regulatory concerns (Credit process, PD & LGD assessment based on internal rating policies).

The candidate will join ITG-FRESH-RDS and participate actively to assist CRF users worldwide (4 200 users in 59 countries) by providing them with an efficient support (access granting, training, on call support, etc.). The position will require strong communication and high reactivity skills and will lead to develop knowledge’s on various financial topics (financial analysis, rating models, Corporate Credit Process, Banking information system).


  • Access rights administration- Ensure that the request is complete and provide rights in the tool
  • Participation to the annual review accreditation exercise
  • To provide User support (via calls, mails) to operations from a functional perspective
  • Definition and monitoring indicators to monitor the users support activity
  • Contribute to testing and validation to new application releases
  • Prepare and Updating documents.
  • Liaise with other organizational and technical teams in the operational and financial areas
  • Analysis of User requirements, business processes and identification of key risks and issues
  • To coordinate closely with the IT team and provide support

Contributing Responsibilities

  • Contribute to overall department and ISPL Vision goals as directed by Dept. head and Manager

Technical & Behavioral Competencies

Technical :

  • First experience in Financial analysis with awareness on credit rating
  • First experience in Users Support
  • Awareness in information system/databases
  • English fluent is mandatory and basic knowledge of French will be a plus
  • Good understanding of testing principles and practices (Test Plan, Test Case development, test execution, test progress tracking and status reporting)

Skills & Behavioral :

  • Ability to work independently
  • Ability to collaborate / Team spirit
  • Good documentation skills
  • Rigorous, serious and disciplined
  • Good Communications
  • Strong analytical and problem solving skills
  • Previous experience with Finance and Banking system is a plus
  • Previous experience with Production environment is a plus

Specific Qualifications (if required)

  • MBA in Finance, Bachelor of Commerce/Finance , Master in Commerce/Finance


Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Attention to detail / rigor

Ability to deliver / Results driven


Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Ability to set up relevant performance indicators

Analytical Ability

Ability to develop and adapt a process

Ability to manage / facilitate a meeting, seminar, committee, training…

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications (if required)

Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Master Degree or equivalent (> 4 years)Experience Level: At least 3 yearsSchedule: Full-time Reference: FRE000072