About the job

  • Within ITO Operations, the Strategy and Cost Monitoring team is in charge of consolidating and providing visibility on ITO Operations worldwide HC and Cost evolution, amongst other responsibilities. This includes an oversight on the service level agreements across Operations.

Your Main Activities Are

  • Work in collaboration with ITO Operations Management and other relevant stakeholders on SLA aspects. This includes, but is not limited to

    • Administrate the overall process of documentation of services provided from its inception to validation & signature (eg. Validate the type of document to produce (Service Level Agreement, Master Services Agreement, etc); Coordinate the drafting of documentation with the other parties; Determine the invoicing mechanism required in coordination with Tax & Finance departments; Follow the validation process ;Archive the final documentation signed in ITO SLA repository tool

    • Administrate the overall process of existing documentation review (eg. launch and coordinate the documentation review; Coordinate the budget exercise for Services Sold (Managed perimeter) in collaboration with concerned managers and relevant stakeholders; Governance Review: Review/ Audit Governance Committees ; Ensure all soft copies of the Outsourcing Agreements are archived in in ITO SLA repository tool

    • Ensure the Global Operations Outsourcing Coordination (Ensure all Outsourcing Services are currently covered by an SLA or OLA; Share and maintain Service Level Management Group Workflow Guidelines for all the Service Level Coordinator teams within Operations scope; Creation of Quarterly/yearly controls for the revision of SLAs; Ensure all Outsourcing Invoices are currently covered by an updated SLA; Perform a yearly cartography to ensure the document template and description of services is up to date; Creation and Maintenance of an Outsourcing Dashboard to control the existing document stock and for reporting purposes

  • Contribute to the continuous improvement and industrialisation of the process

  • Consolidate and produce ITO Operations reporting as and when required

  • Perform, facilitate and/or implement ad hoc requests by ITO Operations Management

Profile and Skills to Success

  • Bachelor Degree in Business Management, accounting, etc     

  • Fluency in English     

  • Organisational skills   

  • Analytical Ability

  • Communication skills - oral & written         


Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Primary Location
Job Type
Fixed Term
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level

Discover the different professions within BNP Paribas: Operations Management

Those who work in Operations Management roles are essential to the smooth-running of our Group, and work consistently to satisfaction to our clients and teams. These roles offer stimulating careers that combine efficiency with a strong collaborative spirit.

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more