We are looking for

Corporate Actions Event Manager/Client Service

Apply REF: ITO001912

Position purpose

  • To support the offshored corporate action process for APAC in any way required to ensure risk is mitigated, and the client experience exceeds expectations. 
  • Perform a client service role answering client’s queries in relation to corporate action events.  The role will utilise a follow the sun model, with colleagues based in the UK and US in addition to Hong Kong, providing seamless support.

Responsibilities

Direct Responsibilities

Product Scopes: Corporate Action events across all products.

Primary responsibilities:

  • Be the single point of contact for internal and external clients in relation to any corporate action queries, work with internal/external parties to investigate each query and provide an answer within the agreed SLA
  • Identify themes in relation to queries, investigate each theme with a view to reducing the number of queries received
  • Ensure timely and appropriate level of escalation pertaining to client-impacted issues
  • Work closely with ISPL to ensure accuracy and completeness of corporate action processing, provide guidance and training where needed
  • Monitor nostro and depot breaks to ensure they are cleared timely after each event completes
  • Identify process improvements, analyse the impact the changes bring, and provide training to the respective processing team
  • Get involved in projects/initiatives globally and locally, to provide new service to clients, achieve efficiency/cost reduction, mitigate operational risk

Contributing Responsibilities

  • Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls
  • Comply with internal and external regulatory and compliance requirements
  • Comply with the BNPP standards of Code of Conduct
  • Comply with the BNPP IT Security policies
  • Anti-Money Laundering / Financial Sanctions “AML/FS”) related duties: Operations are an integral part of the control framework including for AML/FS topics. In that respect, in performing your role you are expected to ensure adherence to AML/FS related Group Policies and execution of associated operational controls, and to promptly escalate any resulting hit for analysis and decision.

Technical & behavioural competencies

Core Competencies

  • Drive for results – Delivers high quality work.
  • Risk awareness – Demonstrates a good awareness of operational risk management. Always considers risk in his/her daily activities and abides by the operational responsibilities, where relevant.
  • Corporate role model, integrity & ethics – Acts with discipline and high ethical standards.
  • Team player & cross cultural awareness – Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders.
  • Client focus – Sees stakeholders as well as external clients as customers.
  • Not afraid to question processes and current system flows.

Essential Personal Skills

  • Diligence - Displays dedication and prioritizes problems by considering the impact on the business; identifies quick-wins.
  • Resilience - Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress (due to market, time or pressure).
  • Communication (Active listener and clear communicator) - Communicates clearly. Communicates pro-actively with management, escalating issues as necessary. Ability to deal confidently with a range of personnel including management.
  • Innovation - Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
  • Proactivity - Self-starter with ability to work effectively with minimum supervision, and detail oriented to ensure quality service is provided.
  • Structured – Ability to undertake structured analysis of a problem, identify key pain points and propose / implement pragmatic solutions rapidly.

Qualification

  • A thorough understanding of financial markets and product
  • Strong written and verbal communication skills with ability to articulate complex matters clearly and concisely
  • Proactive and collaborative mindset, can adapt to constantly changing environments
  • Previous experience in client facing and/or operational roles for Corporate Actions
Primary Location: AU-NSW-SydneyJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 years Reference: ITO001912