The bank for a changing world

We are looking for

End of Contract Damage Assessor - Birmingham / Swindon

Apply REF: BIR67004121
About us
Owned by BNP Paribas, one of the world’s top performing banks, we are a global and UK leading player within the vehicle leasing industry. The growth that we’ve achieved in recent years and the number of major industry awards that we’ve won are testament to our innovative products, strong service ethics and most of all, the commitment and skill of our teams. Together, we’re the wheels behind business. Because leasing vehicles is about so much more than just getting from A to B. Joining us, your passion and skill will help make every journey a great one, and we’ll help you steer from strength to strength.

About the role 

In your day to day duties you will assess and deliver quality unfair wear and tear appraisals on vehicles returned to us at the end of their Mid-Term contract. This role is office based and you will carry out assessments on a computer viewing photographic and written reports to decide if a vehicle has been returned with reasonable wear and tear, or not. You will then notify the customer of your findings. You will develop relationships internal and externally with suppliers ensuring business objectives are achieved and make recommendations to any process improvements you have identified to improve our offering.




About you 
We are looking for someone from the motor industry ideally with experience gained in a body shop environment or maybe you have worked in the rental trade. Basically you will have the ability assess damage reports and data and be able to make a decision as to whether any damage is fair or not when a contract has ended and a vehicle is returned. You will have BVRLA experience and knowledge to back this up ideally. By nature you will be thorough and methodical in your approach to work and have good written and verbal communication skills. You will have a helpful and adaptable approach and be able to manage a high volume workload on an on-going basis. All this, whilst maintaining databases and records with a keen eye for detail and integrity/reliability.

What's in it for you?

We are a friendly bunch – more human than corporate and you will find our office environment welcoming. You will be given the perfect setting to do your work to the high standard you want, as well as the opportunities to develop your own career.
We are located on Birmingham Business Park, just off the M42 and offer free onsite parking and buses also service the business park.
Our employees are really important to us so we all benefit from private healthcare, life assurance, excellent pension and a range of large company benefits, in addition to the £21-23,000 basic salary.
Here is a recent video we put together that gives an insight into life at Arval:
If this opportunity sounds like the challenge you are looking for then we would love to hear from you. Apply today.


Primary Location: GB-ENG-BirminghamJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Not indicatedSchedule: Full-time Behavioural competency: Active listeningTransversal competency: Ability to understand, explain and support change