The bank for a changing world

We are looking for

Commercial Card Fraud Prevention Strategist

Apply REF: 044433
At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for triage of referral cases from key business partners and daily research and analysis of irregular accounts and transactions for potential fraudulent activity. Through direct and indirect oversight from the Commercial Card Product Manager, the position partners with , the Fraud Strategy Group at our Credit Card Processor, Mastercard, Contact Center, Commercial Card Operations, Corporate Security Investigations and other key business units across the Bank. This position may exercise significant discretion in problem resolution and may serve as an experienced mentor for junior Fraud Prevention Specialists. Keeps detailed records of suspicious activity, decline rates and false positives, performs trend analysis and communicates threats to Management with recommendations. The incumbent has back-end analytics tools and systems to research incidents related Commercial Card transactions and identify business areas requiring increased controls to protect from future fraud incidents.

Essential Job Functions
  • Investigates and determines required action to prevent fraudulent financial transactions to mitigate loss to the Bank and its customers.

  • Initiates and facilitates the documentation of event root cause process flows and propose relevant control or process changes/updates.

  • Establishes procedures for reporting suspicious account activity, escalates increasing trends and fraud cases and recommends solutions to mitigate risk/loss.

  • Researchers suspect account activity and works with our Card Processor, Commercial Card Operations, Commercial Card Account Managers, investigations and other lines of business to validate suspect account activity, prevent losses and minimize false positives.

  • Oversees the preparation of/prepares reports and enters cases/incidents into the internal case management system; assign alerts, review and approve cases.

  • Ensures case files are accurate and complete by performing quality assurance testing of case management system.

  • Initiates and facilitates projects related to fraud detection, prevention or root cause analysis as assigned.

  • Proactively reviews and monitors risk reports, alerts and/or logs to identity suspicious activity and escalate confirmed fraud activity to the appropriate stakeholders.

  • Produces decline rate monthly dashboards to track portfolio approval and fraud rates.

  • Conducts ad-hoc authorization analysis by pulling data from the authorization and transaction database

Other Job Duties
  • Leads and facilitates special projects as needed.

  • Oversees standard and ad-hoc report development, maintenance, and deployment.

  • Performs other duties as assigned.


Required Experience
  • Requires advanced knowledge of job area typically obtained through advanced education combined with experience.
  • May have practical knowledge of project management.
  • Requires 5 years minimum prior relevant experience.

  • Bachelor's Degree

  • Exceptional understanding of commercial banking and card services

  • Knowledge of back-end systems supporting payment transactions, servicing products and operational procedures (preferred experience with card processing platforms (TSYS, First Data, etc.…)

  • Strong problem solving skills and ability to make swift, sound judgments

  • Ability to think out of the box and recommend feasible solutions under the circumstances.

  • Exceptional documentation and process management skills.

  • Excellent verbal and written communication skills.

  • Excellent inter-personal and partnering skills to facilitate effective working relationships

  • Quick learner

  • Able to adjust to a rapidly changing environment

  • Strong analytical, research and attention to details skills

  • Strong MS Excel skills and some SQL knowledge as well as experience with GUI reporting tools such as IBM Cognos

  • Able to work independently as part of team

  • Able to manage multiple tasks or projects

  • Self-directed and results driven with demonstrated ability to capture and document the needs of the business

  • Strong Technical Skills and proficiency in launching applications and maneuvering in a Windows based environment

  • Self-starter who proactively seeks learning and development opportunities.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.
Primary Location: United States-Nebraska-OmahaJob Type: Full-timeJob: Security