Collections Coordinator - San Ramon, CA
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Job Description Summary
Responsible for stocking all recovered or returned collateral, preparing documentation, processing proceeds of sales, and assisting customer with redemptions or reinstatements
Essential Job Functions
- Stocks recovered/returned collateral into inventory system.
Obtains collateral values through the Kelly Blue Book system or other available sources.
Identifies and handles problem title situations.
Processes sales proceeds and prepares sales packages.
Produces all inventory reports.
Communicates with various auctions, repossession companies, motor vehicle offices throughout the United States and other departments within Consumer Credit Division.
Provides back up for transportation of recovered/returned collateral.
Knows, understands, and adheres to Fair Debt Collections Practice Act, Collection Laws, and Fair Credit Reporting Act.
Communicates with customers regarding reinstatements, redemptions, and any disputes.
Adheres to Fair Debt Collection Practice Act, Collection Laws, and Fair Credit Reporting Act.
- Performs other duties as assigned.
- Requires limited job knowledge of systems and procedures.
- Follows basic work routines and standards.
- Typically does not require prior experience.
- High School Diploma or GED Required
- Knowledge of consumer loan and/or lease collection activities.
- Knowledge and understanding of Fair Debt Collection Act, Collection Laws and Fair Credit Reporting Act.
- Knowledge of Microsoft Office software, including Word and Outlook.
- Ability to work under time constraints.
- Analytical and research skills.
- Customer service skills.
- General office skills.
- Organizational skills.
- PC skills.
- Ten-key skills.
- Types 35-45 wpm.
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.