The bank for a changing world

We are looking for

CMS Product Support Specialist

Apply REF: 045660

At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for providing product implementation, maintenance and other support functions on full range of cash management products and services.

Essential Job Functions

  • Logs and tracks open product implementation and maintenance actions to achieve established service level agreements.
  • Maintains cash management customer databases.
  • Maintains product and support files and other documentation.
  • Escalates product and support issues as appropriate.
  • Carries out daily product support responsibilities in a proper and timely fashion.
Other Job Duties
  • Performs other duties as assigned.

Required Experience

  • Requires limited job knowledge of systems and procedures.
  • Follows basic work routines and standards.
  • Typically does not require prior experience.

  • Good knowledge of deposit and non-lending products and services.
  • Detailed knowledge of operational processes related to all cash management products and service set-ups to assist in problem resolution preferable.
  • Knowledge of PC based cash management products and services.
  • Research and analysis Verbal communication Customer service Desktop PC application use.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Primary Location: United States-Arizona-TempeJob Type: Full-timeJob: Business / Commercial Banking