Job Title: CMP Product Owner
Location: Birmingham
Hours: Full time, Permanent
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A bit about us:
At BNP Paribas Personal Finance, we’re part of a global bank and are proud to be a Top UK Employer providing a great place to work in an open and inclusive environment
We’re here to provide simple and straightforward consumer finance solutions and we work with many well-known retailers and brands to help their customers finance their purchases in a responsible way.
We care about making a positive impact for our colleagues, customers, partners and the wider community. That’s why we live by our values - we're positive, we’re brave, and we own it.
The Role:
The Product Owner (PO) will be responsible for defining the Product vision, roadmap and managing the Product development process as part of an Agile Squad. They will understand customer needs, be part of and support the Squad, write and refine backlog items and optimize the value of the Product(s). The PO should also be able to lead the Product development team toward achieving the vision and mission of the organization.
As a PO, you should have the ability to budget, plan and manage the development project from start to finish to ensure that the Product(s) meet the customers’ needs.
Your job will involve a significant amount of stakeholder management; presenting propositions to all levels of our organisation to gain buy-in and engaging with internal and external stakeholders to drive towards success.
Key Responsibilities:
Lead as Product Owner on relevant Product journeys / initiatives including:
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- Strategizing and providing the Product vision, roadmap and backlog to the Squad and all stakeholders
- Developing, refining and prioritising epics, backlog items & supporting the Squad with task definition
- Defining and managing the Products budget and spend; based upon value prioritisation.
- Assisting the Product development team to define and meet the objectives of each sprint through the different ceremonies
- Owning User Acceptance Testing; adjusting and improving each iteration of the Product before release
- Analysing Product outcomes based on customer feedbacks and business metrics (OKRs, KPIs, etc.)
- Developing business cases and supporting PMO governance where required
Skills & Attributes:
- Understanding of Agile in a business lead / Product Owner role
- Expert in digital self-service improvement
- Customer centric approach
- Commercial awareness
- Delivery mind-set
- Effective governance and stakeholder management
- Ability to lead & motivate agile and cross-functional teams
- Understanding of business area to which the squad primarily supports. In this instance:
- Contact Management
- Genesys
- Call Centres
- Operations (Front and Back Office)
- Omni-channel communications
Could this be you?
BNP Paribas Personal Finance believe it’s a positive attitude and passion to make things happen that matters most.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. If you feel you meet 75% of the requirements for this role, we would love to hear from you. Also, if you are considering a career move or a sector-jump, please get in touch, we welcome applications from people with transferable skills.
What’s in it for you?
As well as working for a Top Employer UK 2023 and being part of a team that changes customer’s lives, there are some excellent benefits too. We offer a competitive salary, a contributory pension scheme, and our Health Cash plan scheme. You also receive access to our multi-award-winning flexible benefits platform designed to provide you with the best range of benefits available to suit your lifestyle including life insurance and private medical insurance. There are also perks which give you fantastic discounts off eating out, cinema tickets, days out and much more. Learn more about what it means to be part of the BNP Paribas Personal Finance team here: www.https://www.youtube.com/playlist?list=PLQUzrPfMI6WNvADKdIPqN9PpY9vjjswdQ or follow this link to learn more about careers at BNP Paribas Personal Finance: https://www.bnpparibas-pf.co.uk/careers/.
Equal Opportunities Disclaimer
BNP Paribas Personal Finance promotes equality of opportunity and is committed to ensure that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
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