We are looking for

CLMO Referential – BA role

Apply REF: OPE001930

Job Description

About BNP Paribas Group:

Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.

About Business line/Function :

The Client Referential team in ISPL is responsible to process creation and the updates of the referential data of the Counterparts and the other Static Data modules and ensure the permanent quality of these data contained in the Global Referential database CRDS and other systems that require client level information updated, across multiple countries and regions like APAC, EMEA and North America.

Job Title:

Manager – CLMO Referential – BA role


21st Oct’ 21


Client Management Operations



Business Line / Function:

Client Referential

Reports to:


Head of Team - Referential


(if applicable)




Number of Direct Reports:


Directorship / Registration:



Position Purpose

An increasing role is played by ISPL Operations to support Change Management to improve business processes and systems. The main purpose of this role is to review and analyze existing processes and systems. Propose, plan and implement change initiatives. Connect and collaborate across teams to achieve project goals with the ability to contribute to COCE Ambitions 22-25.

Coordinating with various Client Management Department (Middle office / Operations / IT) as well as other CIB or Group Functions (Finance / Compliance / Risk, etc.)

Objectives of the role would be to achieve Operational efficiency (Automation, Process Design, etc.) & Financial Security (Payment transparency, Sanctions, Group policies, etc.)


Detailed description of the role:

  1. Change Management & Continuous Improvement
  1. Drive continuous improvement  to review & streamline operations processes to converge towards better STP Rate, to improve Turn-Around Time & to minimize error rates
  2. While not interfering on OPC & Risk ORC mandate, challenge existing controls plan with the aim of continuously minimizing residual risks
  3. Propose / Contribute to new systems/features deployment & coordinate with IT & regional management teams. This can be achieved by participating in Process re-engineering, Process & systems standardization & re-alignment, & business development support & enabling.
  4. Behave as one of the senior referent on Client Management Operations within Global ITO community & continuously build, advocate & brand for an end to end operation/process workflow perspective
  1. Operations Process Framing around Quality & Time delivery & Operational Risk Excellency
  1. Provide operational expertise to define solution that meets / exceeds the operations & regulatory needs
  2. Assess the feasibility & identify the setup along with the appropriate level of controls from an ITO perspective to support exceptional transaction or new activities
  3. Minimize operational failure, including but not exclusively, the risk of fraud, by implementing sufficient regular controls, by measuring operational risk & taking actions to maintain it at an acceptable level.
  4. Ensure appropriate escalation to management & /or Permanent Control (or compliance as appropriate) as soon as an issue remains unsolved beyond & above what can be reasonably handled within the considered remit.
  1. People
  1. Work with ISPL Client Management Operations department to develop a strong expertise & knowledge on Client Management End-to-End chain
  2. Promote, within ISPL Client Management department, a mindset around continuous improvement, change management & innovation
  1. Project specific goals
  1. Organize the overall governance of this initiative with Local & Central Management
  2. Define ISPL Target operating model (Tasks that will be nearshored)
  3. Review & analyze each sites tasks in regards of this ISPL TOM
  4. Validate the processes harmonization if there is some divergence (the way that we currently perform Referential tasks in ISPL)
  5. For Referential tasks find a local or other team in charge
  6. For each site, validate financial figures  (FTE & Cash) & define a ISPL takeover roadmap
  7. Follow up transfer
  8. Organize SLA & KPI & site invoicing

Technical & Behavioral Competencies

  1. Project & Transition Management
  2. Client Management Products & Processes
  3. Continuous Improvement Achievements
  4. Organization agility & optimization
  5. Operational Risk & Control awareness
  6. External Customer & Service Focus
  1. Takes initiative & is results driven
  2. Decision capabilities
  3. Excellent Interpersonal & Communication skills
  4. New Tech appetite: RPA, OCR, NLP, Blockchain
  5. Anti-Money Laundering / Financial Sanctions
  6. Ability to innovate & manage change & complexity with confidence

Specific Qualifications (if required)

  1. University Graduate.
  2. 10 + years experience in Project Management and/or Financial services industry.
  3. Relevant qualification in Project Management domain.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Communication skills - oral & written

Creativity & Innovation / Problem solving

Critical thinking

Transversal Skills: (Please select up to 5 skills)


Ability to manage a project

Ability to understand, explain and support change

Analytical Ability

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years

Other/Specific Qualifications (if required)

  1. Relevant qualification in Project Management domain.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years

Specific Qualifications (if required)

  1. University Graduate.
  2. 10 + years experience in Project Management and/or Financial services industry.
  3. Relevant qualification in Project Management domain.
Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 1 yearSchedule: Full-time Reference: OPE001930