USD Clearing & Payment middle office function is performed by Client
Support Services (CSS), which is a group reporting into Payment & Clearing
Solutions (PCS). CSS is responsible for the management of Risks, Client
reporting and analytics as well as supporting Network Clearing North America (NCNA)
and Product Management by ensuring full transparency of limits, funding and
core responsibilities are as follows:
Proactive monitoring and support to US dollar clearing client base.
Credit, funding and transaction limit management and oversight.
Managing Client’s reporting and analytics.
Act as liaison between the back office and client/front office as applicable
Serve as main contact point for the network and help resolve all issues
related to the USD/CAD clearing business
- Support the
overall day to day business relationships of BNPP Network USD and CAD
Network Clearing Clients at an account level.
with various stakeholders in the business as required.
Drive processing efficiency by improving the overall USD straight
through processing rate over 95% at the client level.
Drive customer satisfaction by working closely with our
clients to improve the service provided to them.
Escalate service level inquiries as appropriate.
Oversee key control processes with respect to billing, risk and
management reporting, at client level.
Hold regular ongoing dialogue with NCNA, PCS and other stake holders to
ensure we maintain excellent level of service to the network.
Review and analyze reports related to client’s
activities i.e. wire transfers, and non-payment SWIFT messages.
Recommend and monitor KPI’s making sure that
SLA’s/turnaround times are being met.
Make recommendations for procedural changes where
Analyze various control reports and make recommendations for efficiency gains
Keep abreast of changes both reporting and operational
to meet/enhance the demands of our clients.
Interpret, manipulate and analyze data to produce
meaningful dashboards keeping in mind the mission statement of CSS, i.e.
improve client experience.
Work closely with the development teams to create and
implement suite of quality Management reporting.
stakeholders to understand their data and how it can best be leveraged to meet
additional insights into data trends through analysing and understanding the
patterns within the various data sets.
issues, determining root causes and obtaining resolution.
preparation of Monthly/Quarterly Dashboards/Cockpits.
Make direct contribution to BNPP operational permanent
- Minimum 3 years
of banking experience with a minimum of 2 years in Correspondent Banking,
Payment Operations and/or Cash Management Product within a major bank
active in USD Clearing
- Knowledgeable of International wires transfers, SWIFT and
local clearing systems.
- Knowledgeable of Funds Transfer operations as well as the
rules and regulations which govern it.
- Experience with Tableau data visualization, Power BI and
- Highly effective communicator, written and oral, with good
- Fluency in English, both written and oral. French or other
major language is a plus.
- Excellent attention to detail and accuracy.
- The candidate must possess knowledge of analytical reporting
with a strong background in MS Word, MS Excel, Outlook and Power Point.
- Knowledgeable of Data/Report analysis.
- Self-motivated and ability to multi-task in a high-volume and
fast-paced environment with precision.
- Ability to work in a highly autonomous team environment with
Customer service skills
Resourcefulness and creativity
A recruitment policy that
promotes equity and diversity:
Equity and diversity are at the core
of our recruitment policy because we believe that they foster creativity and
efficiency which in turn increase performance and productivity. We strive to
reflect the society we live in, while keeping with the image of our clients.
We pride ourselves in applying non-discrimination rules to all our