The bank for a changing world

We are looking for

Client Support Services (CSS) Night Shift Specialist

Apply REF: TRA-210520-001-MAP

REPORT TO 


Night Shift CSS Team Leader

MISSION AND OBJECTIVES


 

Business Overview:


 

The USD Clearing & Payment middle office function is performed by Client Support Services (CSS), which is a group reporting into Payment & Clearing Solutions (PCS). CSS is responsible for the management of Risks, Client reporting and analytics as well as supporting Network Clearing North America (NCNA) and Product Management by ensuring full transparency of limits, funding and operations bookings.

 

 

Its core responsibilities are as follows:

Proactive monitoring and support to US dollar clearing client base.

Credit, funding and transaction limit management and oversight.

Managing Client’s reporting and analytics.

Act as liaison between the back office and client/front office as applicable

 

 

The nightshift specialist has to ensure client support service coverage for PCS from 9.30 p.m. to 6.30 a.m.

MAIN RESPONSIBILITIES

Serve as main contact point for the network and help resolve all issues related to the USD/CAD clearing business

Support the overall day to day business relationships of BNPP Network USD and CAD Network Clearing Clients at an account level.

Coordinate with various stakeholders in the business as required.

Drive processing efficiency by improving the overall USD straight through processing rate over 95% at the client level.

Drive customer satisfaction by working closely with our clients to improve the service provided to them. 

Escalate service level inquiries as appropriate.

Oversee key control processes with respect to billing, risk and management reporting, at client level.

Review and analyze reports related to client’s activities i.e. wire transfers, and non-payment SWIFT messages.

Recommend and monitor KPI’s making sure that SLA’s/turnaround times are being met.

Make recommendations for procedural changes where deemed necessary. 

Analyze various control reports and  make recommendations for efficiency gains

Keep abreast of changes both reporting and operational to meet/enhance the demands of our clients.

Work with stakeholders to understand their data and how it can best be leveraged to meet client’s requirements.

Provide additional insights into data trends through analysing and understanding the patterns within the various data sets.

Investigate issues, determining root causes and obtaining resolution.

Make direct contribution to BNPP operational permanent control framework.


TRAINING AND OCCUPATIONAL EXPERIENCE


Minimum 3 years of banking experience with a minimum of 2 years in Correspondent Banking, Payment Operations and/or Cash Management Product within a major bank active in USD Clearing  

  

ESSENTIAL SPECIFIC REQUIREMENTS


Fluency in English, both written and oral. French or other major language is a plus.

Knowledgeable of International wires transfers, SWIFT and local clearing systems.

Knowledgeable of Funds Transfer operations as well as the rules and regulations which govern it.

Experience with Tableau data visualization, Power BI and Python coding is a plus.

SKILLS AND BEHAVIOURS

Highly effective communicator, written and oral, with good interpersonal skills

Excellent attention to detail and accuracy.

The candidate must possess knowledge of analytical reporting with a strong background in MS Word, MS Excel, Outlook and Power Point.

Knowledgeable of Data/Report analysis is a nice to have.

Self-motivated and ability to multi-task in a high-volume and fast-paced environment with precision.

Ability to work in a highly autonomous team environment with minimal supervision.

Strong:

Organization skills

Analytical Skills

Critical thinking

Customer service skills

Resourcefulness and creativity

  

A recruitment policy that promotes equity and diversity:

Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

We pride ourselves in applying non-discrimination rules to all our recruitments.

We will only contact the candidates selected who meet the job requirements in terms of training and experience.

About BNP Paribas

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 195,000 employees, including more than 148,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

About BNP Paribas in Canada

In Canada, BNP Paribas is one of the dominant foreign banks in the country and is committed to building its platform even further. Since becoming the operational hub for the Group’s activities in North America in 2013, it has grown significantly to reach more than 700 employees and is expected to continue growing in the coming years. With the continued development of technology and financial fields, BNP Paribas Canada continues to attract experts with diverse backgrounds as well as young and ambitious talent from across the globe. With the international mobility and capacity that very few companies can offer, BNP Paribas prides itself in providing a superior foundation for building a professional career - a place for people to learn, to achieve and grow.

Primary Location: CA-QC-MontréalJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 yearsSchedule: Full-time Reference: TRA-210520-001-MAP