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Last update 13.02.2024

Position Purpose:

Engages clients and provides a positive client experience that ensures client loyalty and revenue retention/growth, whilst also being aligned to the bank objectives such as observing controls and ensuring efficiency.

Responsibilities:

Direct Responsibilitie

  • This role is part of team that is the principle point of contact for corporate bank clients and responds to clients’ request for information, problem resolution and service activities across the corporate bank products covering cash management, deposits, FX and associated eBanking channels
  • The CSR is responsible for full and satisfactory resolution of the client requests and to achieve this , he/she may need to  coordinate amongst internal stakeholders to ensure action and/or obtain information to provide a response to a client’s service request in a timely, accurate and client friendly manner and also to drive root cause where appropriate
  • May be required to proactively reach out to the client in support of  bank initiatives/ events involving sensitive/complex communication
  • Beyond this, the CSR may also provide defined support for some activities for ad hoc projects as assigned

Technical & Behavioral Competencies:

  • Preferably knowledge of corporate bank products esp Cash management, deposits, current account, ePlatform
  • Experience in a client facing role, enjoys the client interaction with excellent interpersonal skills
  • Comfortable with technology and MS office tools
  • Problem management
  • Good aptitude to learn
  • Ability to collaborate/Teamwork
  • Meticulous and responsible
  • Good communication skills - oral & written
  • Attention to detail
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Working in Sales and Client Relations at BNP Paribas is all about helping clients on a daily basis, and supporting them at important times in their personal and professional lives.

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group isn’t quite what you might think? At BNP Paribas, we do a multitude of different jobs that are constantly evolving to meet the expectations of our clients and society as a whole. Whether through everyday tasks or major projects, doing one of our jobs means making a personal commitment to taking sustainable action.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

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