The bank for a changing world

We are looking for

Client Referential Analyst - CIB Client Management

Apply REF: ITO001152

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 17,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships.
Worldwide, BNP Paribas has a presence in 73 markets with more than 196,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

* excluding partnerships

Position Purpose

To consistently perform and process customer instructions within standard turnaround time, meeting operating standards and customer service expectation levels as established by the Management. Acts as contact point for RMPM Central Administration Team in Paris and sends requests to Paris to update RMPM database via creation/modification workflow process in the database.


1. Pre-Processing Functions
1.1 Receipt and review of New Account Opening Forms, account closure instructions and changes in Mandates, ensuing standard operating and audit requirements are met.

1.2 Submission of exceptions for Metiers / Compliance / designated officers’ approval as required (see related operational procedures, policies and instruction notes).

2. Processing Functions
2.1 Review and maintenance of new / updated / deleted specimen signature records into the relevant systems for 2nd level control & authorization.

3. Maintenance & Control Functions
3.1 Active participation in review of operational procedures to ensure changes in regulatory / system / operational requirements /customer instructions are revised and updated during processing.

3.2 Retrieval of customer account opening/closure /mandate change /status changes instruction records to meet standard turnaround time in event of investigation requests by customers, regulators, auditors and internal control departments.

3.3 Perform name checks upon request from Compliance, Legal & Finance on clients maintain accounts/basic with BNP Paribas

3.4 Monitor and ensure that Service Provider (ISPL) process customer instructions within agreed turnaround time, meeting operating standards and customer service expectation levels as established by the Management.

3.5 Track and monitor the Errors and KPI of Service Provider.

3.6 Review the processes and reduce the error rates via regular teleconference with Service Provider.

3.7 Periodic review of Standard Operating Procedures (SOP)

3.8 Ensure all the incoming mails are properly performed and recorded in the log book

3.9 Prompt follow up on outstanding request.

4. Regional RMPM  Correspondent for Singapore and South East Asia
4.1 Sends requests to RMPM Central Administration Team in Paris to create/ modify/ delete legal entities in the RMPM database on behalf of the business lines in Singapore as well as the Regional sites in Bangkok,  Vietnam, Indonesia and Malaysia.

4.2 Ensures that all corporate/financial institution accounts opened are linked to an International Identifier.

4.3 Attends to enquiries from HO/ branches worldwide on legal entities managed by Singapore and directs it to the Relationship Manager / Branch coordinator for the Regional site concerned.

5. Middle Office Functions
5.1 Signature Verification of instructions

5.2 Verification and confirmation of special conditions / status of customer accounts

5.3 Submission of Exception handling for Metiers / CRI-CC / HoD / Operations Management  approval

6. Staff Functions
6.1 Active participation in regular review of operational procedural changes /requirements during  processing functions /staff meetings
6.2 Provide support to team member in his/her absence

7. Other Support Functions
7.1 Active participation in System Changes / UAT /new system implementation when required.
7.2 Active participation in related Projects & other Projects when required.

Technical & Behavioral Competencies
• Proven ability to manage multiple projects simultaneously
• Maintain strong relationships with internal and external stakeholders
• Strong communication to different levels in the organization
• Ability to work under tight deadline to produce accurate and quality work is required
• Fluent in English (spoken and written) is a must.
• Excellent in Microsoft Word, Excel, Outlook, and PowerPoint

Primary Location: SG-06-SingaporeJob Type: Fixed TermJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Post-secondary non-tertiary education / A levelsExperience Level: Beginner Behavioural competency: Ability to collaborate / Teamwork, Ability to deliver / Results driven, Organizational skills, Attention to detail / rigorTransversal competency: Ability to understand, explain and support change, Ability to develop and adapt a process , Ability to manage a project, Analytical Ability