We are looking for

Client Onboarding Product Specialist

Apply REF: 18643

Bank Overview
BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 196,000 employees, including around 149,000 in Europe. The Group has key positions in its three main activities: Domestic Markets, International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors.
BNP Paribas Corporate and Institutional Banking is a globally recognised leader offering capital markets, securities services, financing, treasury and advisory solutions.

Purpose & Scope of role

  • The Client onboarding Product Specialist is primarily responsible for providing a single point of contact for the Client Integration team on their product of expertise. This is directly linked to  large strategic clients and their role is to assist in the timely coordination and onboarding into BNP Paribas with  close coordination with all business partners and internal teams of CIB.
  • He/she reports hierarchically to the Head of Client Integration


  • The Client onboarding Product Specialist is primarily responsible for providing a single point of contact for the Client Integration team on their product of expertise, namely FX , Equity  or Hedgefund and Asset Manager  specialist with these products and clients constituting approx.. 80% of the workload of on boarding of OTC derivative client at NLE level.
  • They are required to work with the Business functions to ensure the timely completion  of  credit limits by Risk  Institutions and Securities Services (Risk-I2S) and the preparation of master agreements (e.g. ISDA/CSA, GMRA, GMSLA, etc.) by CIB-Legal Master Agreement Negotiation. 
  • The team scope covers Global Market Sales in EMEA
  • The primary coverage is for institutional clients such as asset managers, regulated funds, hedge funds, pension funds, financial institutions and insurance companies and, occasionally, corporates. Priority given to the Titanium 10 and C100clients.

Key Responsibilities of Role

  • Act as a SME ( Subject Matter Expert) for FX ( Forex Exchange) product suite or Asset Manager and Hedge funds for the on boarding process with close coordination across the team and  functions
  • Perform the role of SME and drive continuous product knowledge development whilst interacting with key stakeholders to ensure the teams are kept up to date on any changes on product , regulation or policy around the product 
  • Proactively facilitate OTC derivative on-boarding requests primarily through: Risk-I2S, KYC Due Diligence, CIB-Legal and Collateral Management, Client Regulatory Data teams.
  • Ensure detailed understanding of issues in KYC checks, risk assessment, legal negotiation, regulatory data requirements, collateral obligation parameters and ensure mitigants and work-around can be implemented to smooth the on-boarding process. 
  • Act as SPOC for allocated large strategic clients and ensure best in class service
  • Manage, monitor and track the volume and workload to ensure full transparency for all stakeholders and ensure workload, lead times and priorities meet the clients expectations.
  • Ensure efficient management of operational risk
  • Promote the overall understanding of on-boarding process and associated policies, and provide training to new stakeholders when necessary.
  • Review incidents to detect trends and ensure appropriate actions are taken to avoid reoccurrence.
  • Continuous improvement mind set to streamline the process and improve efficiency
  • Automate processes and interactions wherever possible to obtain higher productivity and quality
  • Suggest , lead and implement ideas to simplify the teams processes, systems and controls 
  • Suggest and implement  Best Practices to ensure the harmonization and industrialization of the role 
  • Drive and lead projects and initiatives to increase the efficiency of the team and improve the processes.
  • Ensure priority on-boarding  and  query resolution is completed in line with the defined targets 
  • Ensure level of service and production exceed all targets and expectations Report KPI’s on volumes, priority on boarding’s and standard turnaround times in conjunction with the team manager
  • • Assist in training new joiners , junior or off shored staff

Experience, Qualifications & Competencies

  • Extensive and demonstrable proof of understanding of either Foreign Exchange( FX) products or Hedge funds or Asset Managers with a key focus on client service and adding value to our clients
  • Extensive and demonstrable proof of client service, focused on adding value to our clients
  • Knowledge of credit risk requirements for primarily institutional clients (mainly non-bank financial institutions such as regulated funds,  pension funds, insurance companies etc.);
  • Proven knowledge and expertise in corporate and investment banking and on-boarding related activities;
  • Extensive understanding of capital market products. 
  • Excellent  understanding of legal documentation, ISDA/ CSA, GMRA, GMSLA, etc.;
  • Act with authority in the absence of the manager on topics relating to the teams activity
  • Proven experience in interacting with senior business functions and individuals. 
  • Continuous Improvement mind set
  • Track record of achievements in previous roles
  • Fluent in English; any other language is an advantage; 
  • IT literate and familiar with Microsoft office (Excel to macro level), PowerPoint, Access etc. 
  • Impeccable attention to detail
  • Exceptional time management skills
  • Ability to prioritise
  • Excellent verbal, presentation and written communication skills
  • Strong interpersonal skills
  • Good team player – able to work in a partnership and on your own
  • Excellent analytical and problem solving skills
  • Capacity to efficiently manage stress and priorities


  • Be a role model, supporting and fostering a culture of good conduct
  • Demonstrate proactivity, transparency and accountability for identifying and managing conduct risks
  • Consider the implications of their actions on colleagues, partners and clients before making decisions, and escalate issues to their manager when unsure 
Primary Location: GB-ENG-LondonJob Type: Standard / PermanentJob: CUSTOMER RELATIONSHIP MANAGEMENTEducation Level: Bachelor Degree or equivalent (>= 3 years)Schedule: Full-time Reference: 18643