CLIENT DEVELOPMENT ANALYST TRAINEE
BNP Paribas is present in Portugal since 1985, having been one of the first foreign banks to operate in the country. Today, BNP Paribas has several entities operating directly in this territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
Worldwide, the Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporate and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.
BNP Paribas’ Global Markets business offers a broad range of products and services in the global interest rate, credit, currency, equities & commodity markets. Global Markets help their franchise of clients find effective ways to raise and invest capital as well as manage their exposure to risk. Their client base comprises of hundreds of corporations, institutional investors, banks, governments and supranational organizations.
Global Markets has the scale and reach to conduct business anywhere in the world and deliver products denominated in almost all of the world’s currencies. Their global network comprises more than 1,700 professionals working on our six main trading floors in London, Hong Kong, New York, Paris, Singapore and Tokyo. They are supported by regional offices throughout Europe, the Americas, Middle East and Asia-Pacific.
ROLE AND RESPONSIBILITIES
The candidate will help the team specialists to encourage more rigor to the sales process globally by providing them all the necessary information to drive accurate business decisions. The final goal of the team is to drive steady increases of wallet shares and client profitability with target clients through sales account plans, client segmentation and survey intelligence. The candidate will promote and directly contribute to reporting automation for a greater level of client intelligence and information-sharing.
Work with client data and analytics team for Client Development reporting (25%)
Oversee the systematic follow-up on all action points from account plans and client reviews (20%)
Supervise client data quality (15%)
Produce relevant documentation to be used in regional and global client reviews (10%)
Prepare regular reports measuring the performance of the business (10%)
Promote the usage of Client Development’s reports and Client Relationship Management’s tools (5%)
Maintain the team’s SharePoint page (5%)
Manage Client Development’s master files (5%)
Analyse the results from external surveys to be distributed to the business (5%)
Strong interpersonal skills and a structured, methodical approach
Strong practical experience of supporting senior roles
A overall understanding and interest in the financial world
Strong communication skills, verbal and written
Results oriented with a proven track record of meeting targets
Excellent business relationship management and development skills
Organizationally sensitive and a team player
Passion, tenacity and resilience in an ever changing environment
Strong Excel and PowerPoint knowledge.
VBA skills are a plus.
Drive for results - Delivers high quality work
Risk awareness - Demonstrates a good awareness of risk and fundamental risk concepts. Always considers risk in his/her daily activities and abides by the Key Front Officer Responsibilities, where relevant
Corporate role model, integrity & ethics - Acts with discipline and high ethical standards
Team player & cross cultural awareness - Works effectively in a team. Collaborates and shares information and solutions with colleagues, with other teams and stakeholders
Client focus - Sees stakeholders as well as external clients as “customers”
Market, product & business - Is genuinely interested in financial markets and continually learning and staying abreast of new developments. Evidences a good appreciation of economics and market dynamics, with enough understanding to present views on market conditions and trends
Diligence - Displays dedication and prioritises problems by considering the impact on the business; identifies quick-wins
Resilience - Stays calm and positive, controls his/her emotions in conflict or any situation of intense stress.
Communication (Active listener and clear communicator) - Communicates clearly in both native and English languages. Communicates pro-actively with management, escalating issues as necessary.
Innovation - Thinks laterally to identify other sources of useful information and sees ways around obstacles and barriers.
BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.