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We are looking for

Client Account Officer - Global Custody (H/F) - Fixed term contract 12 months

Apply REF: CLE000086

BNP Paribas Securities Services, a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.

As part of its development strategy, BNP Paribas Securities Services Luxembourg is recruiting:

 

 

 

Client Account Officer – Global Custody (M/F)

Fixed term contract of 12 months

 

 

 

 

Missions:

  • Guarantee Client satisfaction by being the trusted and dedicated point of contact for Global Custody and by ensuring high quality level of service.

  • Resolving all operational queries and issues raised by the Client.

  • Ensure strong understanding of the Client and their specificities, requirements and expectations.

  • Manage effectively Client complaints by escalating and discussing immediately with team manager as well as informing the Client Service Manager. 

  • Active participation in regular Client Service Review (CSR) meetings, ensuring proper preparation of meeting in conjunction with CSM (dry run).

  • Ensure close cooperation on transversal issues with different Bank departments through active participation in ‘Client Team’ meetings.  



profile

Education: Bachelor degree in Accounting, Economics or Finance

Professional experience:

5 years minimum experience in the securities services business, demonstrating good in-depth technical knowledge of global custody flows and products.  Good working knowledge of custody systems would be considered an advantage.

Soft skills:  

Client service orientated with strong interpersonal and communication skills with the ability to deal with intermediaries and colleagues at all levels

Demonstrate autonomy, with the ability to take initiatives in order to improve process flows

Excellent organization skills with the ability to efficiently manage time, rank priorities and respect deadlines

 

Language skills:

Fluent French, English and Italian. German is considered as an advantage. 


Primary Location: LuxembourgJob Type: Fixed TermJob: OPERATION PROCESSINGEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 5 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / Teamwork, Organizational skills, Client focused, Communication skills - oral & written, AdaptabilityTransversal competency: Analytical Ability