We are looking for

Cash Payments Processing Officer

Apply REF: 2111CBO9056

About the Job

Within BNP Paribas Portugal, Global Banking Operations, located in Lisbon, is the European Centre providing cash payments services to 16 BNP Paribas franchises across Europe. GBO manages over 6 Million of payments per month, in a continuous growth trend.

The position offered starts with a comprehensive training period, enabling motivated and open-minded candidates to acquire a structured cash payments’ knowledge and a reliable practice on operational tools. The candidate will then integrate a team in charge of processing all cash payments products for a given area of serviced Entities.

Your Main Activities Are

  • Handle all tasks engaged in processing incoming & outgoing payments to ensure

  • Handle payments stopped for banking & technical reasons

  • Ask authorization to process a payment stopped for banking reasons (lack of funds, status of account,…) or for incorrect / incomplete instructions (paper based or electronic) to the Client Management of the concerned affiliated site

  • Chase up for reply from the Client Management of the concerned affiliated site

  • Ensure and control the correct activity during the day in order to guarantee the GBO operational delivery

  • Participate to mitigate the operational risk

  • Apply procedure in force (generic & specific procedures, SLAs, manuals of activities…)

  • Detect and correct errors (first level of control)

  • Raise technical issues immediately to the hierarchy

  • Comply with and accurately follow standard / specific procedures

  • Perform pro-active/reactive follow-up of specific situations met until full resolution

  • Validate if all Payment Instructions are executed in order to guarantee the GBO operational delivery

Profile and Skills to Success

  • Undergraduate degree or above

  • Mandatory proficiency in English (written and spoken)  - European level C1 or above

  • Other European language (Spanish, German, French) is a plus

  • MS Office  proficiency (PowerPoint; Excel; Outlook; Word)

  • Previous experience in Cash Payments is a plus

  • Well organized

  • Accurate in high frequency activity

  • Stress resistant

  • Eager to learn

  • Positive attitude and transparent communication

  • Process oriented and risk aware

  • Excellent team player

  • Ability to manage priorities in a multitasking environment

Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 72 countries, with around 200 000 Employees – including more than 150 000 in Europe.

 · Our presence in Portugal

 Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Primary Location: PT-11-LisbonJob Type: Standard / PermanentJob: OPERATIONAL EFFICIENCY TRANSFORMATION AND BUSINESS ANALYSISEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: IndifferentSchedule: Full-time Reference: 2111CBO9056