About the job

  • The Client Service Officer is the front line operational point of contact for a client regarding any of their post-trade / post-sales activities. The team’s main objective is to manage clients’ expectations and so be responsible for providing the client with the appropriate answer within a timely manner, coordinating with other teams in the Bank when necessary. They play an important role in ensuring and improving day-to-day operational efficiency for maintaining and improving effective client queries management and as such directly contributing to the clients’ satisfaction.

Your Main Activities Are

  • Provide CIB clients with a first line entry point for support in their post-sales and post-trade activities
  • Maintain a dynamic, interactive and pro-active relationship with the clients and with the internal stakeholders, ranging from Front Office to Back Office and Support Functions
  • Report and handle in the appropriate way any incidents, complaints and claims according to procedures and policies in place
  • Handle the necessary steps for providing the client with the necessary e-banking solutions and products, ranging from contracting to the technical set-up of these tools and products, and ensure day to day queries management linked to their usage
  • Add value in the day to day interaction between the bank and its clients, by engaging and coordinating internally with key stakeholders and relay back to the clients the necessary information, and vice-versa
  • Be an active member of the team and take ownership of the activities by recommending improvements to applications and working practices
  • Get an accurate and updated understanding of the needs of a client and understand their Market and operating environment. Identify opportunities to introduce alternative or additional products to their activities and advice the relevant Front Office staff

Profile and Skills to Success

  • University Attendance
  • Studies in Economy / Finance / Management / Other
  • Up to 2 years of relevant experience in Client Service / Cash Management / Payments
  • Fluent in English, both written and oral are mandatory
  • Knowledge in
    • CRM tools
      • Internal BNPP applications require skills as IT user  
    • Office pack
      • Microsoft tools (word, excel, ppt, outlook)                 
  • Skills
    • Ability to collaborate / Teamwork      
    • Attention to detail / rigor
    • Resilience      
    • Creativity & Innovation / Problem solving     
    • Client focused
    • Organisational skills        

#LI-Hybrid 

Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

  • Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

  • Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit https://bnpp.lk/why-BNP-Paribas-Portugal

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process

Primary Location
PT-11-Lisbon
Job Type
Fixed Term
Job
CUSTOMER RELATIONSHIP MANAGEMENT
Education Level
Bachelor Degree or equivalent (>= 3 years)
Experience Level
Beginner
Schedule
Full-time
Reference
2205GMOCM11312


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Working in Sales and Client Relations at BNP Paribas is all about helping clients on a daily basis, and supporting them at important times in their personal and professional lives.

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Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?

BECAUSE YOU'RE THE KIND OF PERSON WHO WANTS...

  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more