We are looking for

Cardif AV Head of Operations

Job type Permanent
Schedule Full time
Job Function Transaction processing
Brand BNP Paribas Cardif
Level of experience 11 to 15 years
Apply REF: ETO000041

Job Title : Head of Operations

Reports to (Direct) : COO

Reports to (Functional) : Regional Head of Operations

POSITION PURPOSE : 

To build out and improve the Operations department, engage and grow employees,

while leveraging and supporting other teams within Cardif Japan and the larger BNP Paribas Cardif group.

DIRECT RESPONSIBILITIES :

⁃ Lead creation of an holistic operational improvement plan aligned with Cardif Japan ambitions to improve performance
⁃ Envision improvement opportunities and solutions outside-in
⁃ Break-down plan into a steering instrument with a set of initiatives using a large set of methods and tools (e.g. process improvements, role & responsibility setting, digitization, etc)
⁃ Implementing continuous improvement process with bottom-up input from staff
⁃ Manage performance through target setting, initiatives follow-up, and review of results through an effective fact-based cadence

CONTRIBUTING RESPONSIBILITIES :

- Sound experience of managing managers within operations, with a total team size of at least 40 FTE
⁃ Communicate with transparency and respect, nurture and engage employees while delivering results
⁃ Develop and grow team capabilities, identify and coach future talents

<Screening and Interview Process>

1. CV-Screening: Hiring Manager
2. 1st Interview: Hiring Manager
3. 2nd interview: CEO
4. 3rd interview: Local Head of HR
5. 4th interview: RO COO / Regional Head of Operations


KNOWLEDGE :

- Sound knowledge and experience in Insurance operation domain

that is applicable to Cardif Japan, with 10+ years in Insurance industry.

APPLICATION OF KNOWLEDGE :

- Drive new improvement / transformation initiatives within Operations or where Operations is part of the E2E value chain
- Support teams with a robust, efficient, customer-/partner-oriented service 

PROBLEM SOLVING AND INNOVATION :

⁃ Clear thinker, with articulate presentation
⁃ Problem solving skills with ability to deep dive into detail to find solution

INTERACTION :

⁃ High energy and ambition to achieve goals
⁃ Strong communicator with broad perspectives
⁃ Natural leader and lead by example

IMPACT :

- To build out and improve the Operations department, engage and grow employees,

while leveraging and supporting other teams within Cardif Japan and the larger BNP Paribas Cardif group.

ACCOUNTABILITY :

- Team size: 50 internal HC, plus 10-15 HC through Outsourcing format

REQUIRED BEHAVIOURAL SKILLS :

・Personal Impact / Ability to influence

・Decision Making

・Critical thinking

・Ability to deliver / Results driven

REQUIRED TRANSVERSAL SKILLS :

・Ability to inspire others & generate people's commitment

OTHER SPECIFIC QUALIFICATION :

⁃ Native level Japanese, business level English required
⁃ Senior management work experience in multi-national environment

to liaise and coordinate with Regional and Head Office functions, as needed


 

Primary Location: JP-13-ShibuyaJob Type: Standard / PermanentJob: OPERATION PROCESSINGEducation Level: Master Degree or equivalent (> 4 years)Experience Level: At least 12 yearsSchedule: Full-time Reference: ETO000041