The bank for a changing world

We are looking for

Business Analyst – Production Support

Apply REF: FIN-140319-001-CR


AVP – Head of Production Support


The mission of the Production Support Team is to provide technical assistance to the Loan Servicing and Trade Finance Global Operations Teams as well as to provide operational support when needed in supporting day-to-day operations. 


For Corporate Banking Operations, perform specified duties in support of Operations including, but not limited to, as follows:
• Serve as a point of contact for Operations Teams reporting of processing and systems incidents, performing initial analysis and attempt to resolve prior to referral to relevant Application Support team if further analysis/action is required.
• Performance of control procedures, including review of exception reports, investigation and follow-up for resolution of exception items;
• Perform sanctions screening and follow-up as well as other support functions related to the trade finance activity;
• Perform production support duties related to the loan, trade, supply chain and payment systems utilized by Corporate Banking Operations, including but not limited to review and approval of remittance instructions in Operations and Payments systems, including sanctions screening related thereto.
• Serve as a back-up resource for operations processing when workload peaks require additional resources in the Operations Teams.
For Corporate Banking specific projects / initiatives, i.e. process improvement or implementation of a new activity / product:
 Assist in the execution of Global Banking Operations Operations Line projects / initiatives for process improvements: prioritize, structure, plan, and execute projects in accordance with ITO-CB’s project management methodology and standards, as follows:
• As directed document and update project plan; report project status, issues, and risks to the project manager.  Participate in and contribute to the preparation of project meetings
• Participate in the creation and execution of test cases
• Participates in projects to optimize / streamline ops line processes and procedures and assist the project managers in all aspects of the project as directed:
Assist in the execution of the regional piece of global ITO-CB initiatives / projects, support deployment of major CIB group initiatives, and collaborate with IT teams (BA, Application Support and Development) on IT projects for the business requirement, testing, and roll-out phases:
• In conjunction with the project team, assist in understanding business needs and in devising an efficient and effective solution to meet those needs
• Participate in the functional testing phase (i.e. User Acceptance Test) of production system enhancements / new functionalities / other ops line IT initiatives in coordination / collaboration with Operations, IT, and external stakeholders (e.g. Finance, Risk). Contribute to the preparation of functional test cases and test plans.  Also performs UAT processes and analysis of results as assigned
• Participate in the implementation of system enhancements / new functionalities; make recommendations to optimize the use of systems and/or streamline processing; assist in the data migration effort following migration and contingency plans, deployment schedules, and procedures
• Ensure timely completion of quality deliverables, identify and manage dependencies / critical path, monitor progress, and report project status to the various project committee meetings
Populate dashboards and help monitor KPIs for operational efficiency and performance contributing to:
• Defining KPIs for operational efficiency and performance
• Determining the reporting process for the ops line to include statistical reporting

Participate in periodic process reviews to ensure continuous improvement of ops line processes


Knowledge in the Global Banking Operations services industry with transversal knowledge of a wide range of banking products and processes, such as Trade Finance Operations, Lending Operations, ALM, Cash Management, Payments, Management Accounting, and Financial Reporting


Experience with banking applications (e.g. loan / credit management, trade finance, and cash management / payment applications), ability to develop understanding of the applications utilized by the Bank
Excellent analytical and problem-solving skills – i.e. the ability to anticipate problems and solve them quickly and effectively


Proficiency in MS Office Suite, particularly Excel
Proficiency in Excel macros a plus
Excellent verbal and written communications skills
Strong team player


A recruitment policy that promotes equity and diversity:

Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

We pride ourselves in applying non-discrimination rules to all our recruitments.

We will only contact the candidates selected who meet the job requirements in terms of training and experience.

About BNP Paribas

BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 195,000 employees, including more than 148,000 in Europe. The Group has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending. BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

About BNP Paribas in Canada

In Canada, BNP Paribas is one of the dominant foreign banks in the country and is committed to building its platform even further. Since becoming the operational hub for the Group’s activities in North America in 2013, it has grown significantly to reach more than 700 employees and is expected to continue growing in the coming years. With the continued development of technology and financial fields, BNP Paribas Canada continues to attract experts with diverse backgrounds as well as young and ambitious talent from across the globe. With the international mobility and capacity that very few companies can offer, BNP Paribas prides itself in providing a superior foundation for building a professional career - a place for people to learn, to achieve and grow.

Primary Location: CA-QC-MontréalJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Bachelor Degree or equivalent (>= 3 years)Experience Level: At least 3 yearsSchedule: Full-time Behavioural competency: Ability to collaborate / TeamworkTransversal competency: Analytical Ability