The bank for a changing world

We are looking for

Business Analyst - London and NAR

Apply REF: CIB004502

 

Job and Person Specification

Job Role

Business Analyst / Senior Business Analyst

Location

Mumbai

Department

Finance shared service

Shift Timings , if any:

General, EMEA (As required)

Job Purpose :

To provide Functional production Support on In house Accounting General Ledger for users in UK and America’s.

Key Responsibilities :

Production Support

·         Be responsible for functional production support for finance users in APAC, UK and America’s

·   Assistance to maintain the application and its workflows

·      Perform root cause analysis for resolution of user and system issues

·   Co-ordinate with IT to solve production issues

·   Raise service now tickets and incidents for issues

·   Timely escalation of issues as per escalation matrix

·      Adherence to the support procedure guidelines as per Standard      Operating Procedures (SOP’s)

Dashboards:  Create Dashboard for Management Reporting

 

Testing (Involvement in System Testing and UAT):

·         Synchronize all types of testing

·         Raise Jira tickets for new issues identified in production

·         Perform system testing (in collaboration with other BA's and IT)

·         Provide production support and obtain sign off's on the test results

Training:

Give training on new functionalities to Finance users, Support Team (incl. IT)

·         And/or send communications to support teams presenting the new functionalities developed

·         Update PowerPoint slides with new functionalities deployed

Candidate Requirements for the role:

•      Education Background:

-        MBA in Finance, Bachelor of Commerce, Master in Commerce, Bachelor in Science

•      #years of experience:

-        3 to 5 years of experience in business and system analysis (Functional Production Support) in the financial services industry.

-        3 to 5 years of experience in General Ledger or Reporting

•      Technical knowledge & Skills:    

-        Good knowledge of General Ledger / Reporting

-        Comfortable with basic office tools (Lotus Notes, MS Word, Outlook)

-        Excellent knowledge and use of Microsoft skills (Excel, Word, Access, PowerPoint)

•      Preferred Industry / Domain experience :

-        Former experiences within a Finance function in Banking and Financial Services

-        Prior experience in BFSI Domain (General Ledger)

•      Behavioural Skills / Competencies:

-        Good communication skill (Verbal and Written)

-        Listening skills to elicit the user requirement and

-        Good analytical skills to perform analysis

-        Ability to plan, design, prepare and execute test cases (Manual and Automated)

-        Traceability Matrix (Ability to map requirements and specifications to test cases and vice versa)

-        Ability to analyse business functions and identify test scenarios (positive, negative, stress, regression, performance testing)

-        Understanding of testing principles and practices and

-        Ability to communicate effectively with Finance and IT teams

-        Ability to work with tight deadlines

-        Experience in working in Onsite – Offshore environment

-        Knowledge of JIRA and Service Now


Job and Person Specification

Job Role

Business Analyst / Senior Business Analyst

Location

Mumbai

Department

Finance shared service

Shift Timings , if any:

General, EMEA (As required)

Job Purpose :

To provide Functional production Support on In house Accounting General Ledger for users in UK and America’s.

Key Responsibilities :

Production Support

·         Be responsible for functional production support for finance users in APAC, UK and America’s

·   Assistance to maintain the application and its workflows

·      Perform root cause analysis for resolution of user and system issues

·   Co-ordinate with IT to solve production issues

·   Raise service now tickets and incidents for issues

·   Timely escalation of issues as per escalation matrix

·      Adherence to the support procedure guidelines as per Standard      Operating Procedures (SOP’s)

Dashboards:  Create Dashboard for Management Reporting

 

Testing (Involvement in System Testing and UAT):

·         Synchronize all types of testing

·         Raise Jira tickets for new issues identified in production

·         Perform system testing (in collaboration with other BA's and IT)

·         Provide production support and obtain sign off's on the test results

Training:

Give training on new functionalities to Finance users, Support Team (incl. IT)

·         And/or send communications to support teams presenting the new functionalities developed

·         Update PowerPoint slides with new functionalities deployed

Candidate Requirements for the role:

•      Education Background:

-        MBA in Finance, Bachelor of Commerce, Master in Commerce, Bachelor in Science

•      #years of experience:

-        3 to 5 years of experience in business and system analysis (Functional Production Support) in the financial services industry.

-        3 to 5 years of experience in General Ledger or Reporting

•      Technical knowledge & Skills:    

-        Good knowledge of General Ledger / Reporting

-        Comfortable with basic office tools (Lotus Notes, MS Word, Outlook)

-        Excellent knowledge and use of Microsoft skills (Excel, Word, Access, PowerPoint)

•      Preferred Industry / Domain experience :

-        Former experiences within a Finance function in Banking and Financial Services

-        Prior experience in BFSI Domain (General Ledger)

•      Behavioural Skills / Competencies:

-        Good communication skill (Verbal and Written)

-        Listening skills to elicit the user requirement and

-        Good analytical skills to perform analysis

-        Ability to plan, design, prepare and execute test cases (Manual and Automated)

-        Traceability Matrix (Ability to map requirements and specifications to test cases and vice versa)

-        Ability to analyse business functions and identify test scenarios (positive, negative, stress, regression, performance testing)

-        Understanding of testing principles and practices and

-        Ability to communicate effectively with Finance and IT teams

-        Ability to work with tight deadlines

-        Experience in working in Onsite – Offshore environment

-        Knowledge of JIRA and Service Now

Primary Location: IN-MH-MumbaiJob Type: Standard / PermanentJob: INFORMATION TECHNOLOGYEducation Level: Other Degrees / Certifications / Vocational, Technical or Professional QualificationsExperience Level: At least 3 yearsSchedule: Full-time