Your Main Activities Are

  • Support operational manager to process improvements
    • Cartography E2E workflows
    • Monitor, improve & reduce manual processes (process reengineering)
    • Define standard vs non-standard process, challenge non-standard ones & design relevant control framework for the same
    • Define Business requirements for IT developments
    • Centralize & prioritize OPS IT requirements on platform used by the teams (supporting OPS sponsor)
    • Monitor efficiencies delivered across Global, Regions, Hubs and Territories
  • Entry point to the strategic organizational initiative,  new business & clients initiatives
    • Follow up / contribute on new business Activities (internal) - TAC NAC
    • Contribute to RFP (external new activities) & help in defining cost of service
    • Design Target Operating Model between Global, Regions, Hubs and Territories taking into account efficiency, capacity management and resilience
    • Contribute on transversal projects coordinated by Projects teams (Drive, P&C, IT…) esp. around IT architecture (system migrations)
  • Support the production monitoring and transversal activities
    • Global KPI/KRI analysis and risk identification in coordination with locations, business & other potential stakeholders. Challenge situation by identifying, designing and deploying missing KPI/KRI
    • Assess major incidents having impacts on the overall process and define / monitor related action plans
    • Contribute to various production reporting, meetings (OPS, business…) & SLA review
    • Contribute to OPS budget and ROFO monitoring (move up from below category)
    • Analyze business partner reviews related to Ops areas and responsible to identify gaps between client needs versus existing Ops set-up & processes
  • Monitor External environment
    • Inventory of the industry committees & associations, assess BNP contribution
    • Define impacts on Ops set-up & processes of new regulations

Profile and Skills to Success

  • At least 4/5 years of experience in operations or in project teams
  • Autonomy & precision
  • Oganization skills 
  • Ability to coordinate & communicate
  • Good relationships
  • Ability to analyse & summarize
  • Understanding of the CIB / Global Market organization & products
  • Understanding of Back offices processes

About the Team

  • FXMM OTCD operations department (stream 3) is part of the Processing & Support CIB ITO COCE organization (Client Operating Center of Excellence)
  • The department is responsible for the settlement and post settlement activities of all Foreign Exchange, Money Markets and OTC Derivatives transactions originated by Global Markets on a global basis (BNPP SA Paris and London booking entities) and by other business lines, namely ALMT, BP2S, BDDF and Personal Finance
  • The activities cover settlement of non-straight through processed transactions, investigation and incident management on payment flows, claims handling, and nostro / accounting control and reconciliation
  • Products covered: FX, Money Markets, OTCD Derivatives on EQD, Rates, Credit and Commodities
  • As part of our on-going transformation and industrialization, we are creating a Change and Design team and looking for experienced operational individuals to manage and execute requests for change impacting the department

Why joining BNP Paribas?

· Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 65 countries, with around 190 000 Employees – including more than 145 000 in Europe.

 · Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 7.100 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.

· International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions:

  • Retail Banking, a division that brings together all of the Group’s retail activities and specialised business lines;
  • Investment & Protection Services that include specialised businesses offering a wide range of savings, investment and protection services;
  • Corporate & Institutional Banking division that offers tailored financial solutions for corporate and institutional clients.

· Diversity and Inclusion commitment

BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.

· Commitment towards work/life balance

At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest. We believe our employees have rich personal lives outside of work, being fundamental to be disconnected from work to recharge both physically and mentally. Only through this balance we may all be at our best while working.

· Remote Working Conditions

At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working modalities adapted to our hybrid working environment. To guarantee a comfortable and efficient working set-up, eligible employees are provided with both the office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional equipment at reduced prices.

To find out more on why you should join BNP Paribas visit

* Please note that only applications submitted in English will be considered.

* In case you are selected for this role, further documentation will be requested to support your hiring process.

Primary Location
Job Type
Standard / Permanent
Education Level
Not indicated
Experience Level
At least 3 years

Why should I apply?

Basically, why would you want to join BNP Paribas over any other company?


  • What if we told you that working in our Group may not be quite what you think? BNP Paribas business lines and careers are constantly evolving to meet the expectations of our clients and society as a whole.

  • Feeling good about your job means bringing your whole self to work and being who you are. It’s also about having the resources you need to achieve a healthy work-life balance. Both of these are major commitments at BNP Paribas.

  • At BNP Paribas, developing your skills is as important to us as it is to you. And the skills you learn with us will help you through the rest of your working life.

Find out more